Logo for Talentus

Senior IT Support Engineer (Part-Time)

Talentus

Role overview

Qualifications

  • Minimum 5 years of experience in IT Support or related roles remotely and following an SLA.
  • Practical experience supporting Microsoft environments.
  • Strong troubleshooting and analytical skills.
  • Ability to work independently in a remote environment.

Responsibilities

  • Provide advanced technical support for end users.
  • Troubleshoot hardware, software, networking, and cloud-related issues with an SLA in place.
  • Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA.
  • Support and manage Microsoft 365 environments, including Office 365 applications, Microsoft Teams, OneDrive, and Exchange Online.

Key facts

Hard skills

Microsoft Azure Microsoft 365 Remote Technical Support Microsoft OneDrive User Environment Management RemedyForce (Ticket Management Software) IT Service Management

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Communication
  • Analytical Skills

About the company

Talentus logo

Talentus

At Talentus, we are an organization with over 30 years of experience in delivering talent, providing solutions and transforming businesses. Our team has successfully delivered quality-based IT talent, by helping organizations through their digital enablement initiatives aimed at competing in this new digital era, driving business growth, and having a healthy and sustainable business model across the globe. Our focus is around four very specific set of services: • We provide quality-based near-shore Smart Sourcing on an individual staffing need. • We provide Dedicated Teams that have all the roles and skills required to accomplish and IT job. • We deliver Project-based Solutions, starting from the design, blue printing, architecture and into a full-fledge production solution, using either traditional or agile methodologies. • We can take on the maintenance & support of your existing legacy solutions or other platforms, with SLA’s and process improvements in place, that include minor enhancements. We also have several centers of excellence around AI, Quality Assurance & Engineering, Program Management, and ERP solutions including Salesforce, ServiceNow, Oracle and SAP. Lastly, with presence in 20 countries across the globe, we are able to deliver the services required by highly demanding organizations.

Company details

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

At Talentus Global, we are looking for you!
 
We are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions—driven by our practices across many industries, including Higher Education.
 
We are currently looking for a Senior IT Support Engineer (Part-Time) , to become a valuable addition to our dynamic team! 
 

Position Overview

We are seeking a Senior IT Support Engineer with strong experience in enterprise IT environments, Microsoft cloud technologies, and remote technical support. The ideal candidate will have hands-on experience supporting Azure Portal, Microsoft 365, Teams, OneDrive, and end-user technology solutions.

The candidate must demonstrate strong troubleshooting skills, customer service abilities, and experience managing technical issues in a remote support environment.

Responsibilities:

  • Provide advanced technical support for end users.
  • Troubleshoot hardware, software, networking, and cloud-related issues with an SLA in place.
  • Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA. 
  • Support and manage Microsoft 365 environments, including:
    • Office 365 applications
    • Microsoft Teams
    • OneDrive
    • Exchange Online
    • User accounts and permissions
  • Assist with Azure Portal administration and troubleshooting.
  • Manage user access, licenses, and security configurations.
  • Document incidents, solutions, and technical procedures.
  • Support IT projects, migrations, and technology improvements.
  • Configure and support domains, IP's, virtual cloud environments (VPS), hosting environments.

Required Technical Experience & Knowledge.

 

Microsoft Azure / Azure Portal

Candidate must have experience or training in:

  • Azure Portal navigation and administration.
  • Microsoft Entra ID (Azure Active Directory).
  • User and group management.
  • Roles, permissions, and access control.
  • Basic Azure security concepts.

 

Microsoft 365 / Office 365

Experience or training required in:

  • Microsoft 365 Admin Center.
  • User management and license assignment.
  • Exchange Online administration.
  • Microsoft Teams support and configuration.
  • OneDrive administration and synchronization troubleshooting.
  • SharePoint Online fundamentals.

 

Technical Support & Remote Support

Experience required in:

  • Remote troubleshooting and end-user support.
  • Windows operating systems.
  • Hardware and software troubleshooting.
  • VPN and connectivity troubleshooting.
  • Remote access/support tools.
  • IT ticketing systems and incident management.

 

Required Training

Required and completed training in:

  • Microsoft Azure Administration.
  • Microsoft 365 Administration.
  • Microsoft Teams Administration.
  • Cloud technologies.
  • IT Support methodologies.
  • ITIL Foundation.

 

Qualifications:

  • Minimum 5 years of experience in IT Support or related roles remotely and following an SLA.
  • Practical experience supporting Microsoft environments.
  • Strong troubleshooting and analytical skills.
  • Ability to work independently in a remote environment.
  • Strong communication skills with technical and non-technical users.
  • Experience supporting users in a global environment and across different time-zones.
  • Must have a minimum of B2 English Level.
 
What do we offer? 
· Contractor model 
· Remote model
· Salary in $USD 
· Benefits courses and/or certifications 
-Opportunity to work with top-tier U.S. clients.
-Entrepreneurial, multicultural team culture.
 
 
 
Join us if you have what it takes to be part of the Talentus Global Team!

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

IT Support Specialist Related jobs

Latin AmericaIT Support Specialist

Other jobs at Talentus

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.