Role overview

Qualifications

Bachelor degree in finance / economics / mathematics or related capacity
Minimum diploma in business administration or business management
2-4 years of customer service experience
Proficient in English and Cambodian communication and writing

Responsibilities

Assist clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Manage and follow up on inquiries/complaints of current/prospective clients
Seek improvement to enhance team's performance and work efficiency

Key facts

Remote from: APAC
Full time
Mid-level (2-5 years)
Client Service Specialist (Customer Care)
English

Hard skills

LiveChat Financial Market Investment Banking

Other skills

Customer Service
Problem Solving
Communication
Business Administration
Teamwork
Detail Oriented

About the company

Bybit

Fintech: Finance + Technology

Bybit is a cryptocurrency exchange established in March 2018 to offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. The company provides innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strives to be the most reliable exchange for the emerging digital asset class.Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, and Tencent. Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users.As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Company details

Company typeLarge

IndustryFintech: Finance + Technology

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Please note that Cambodian reading and typing is a must

Job Description

Assist clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company's platform/product including keeping abreast of general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirement

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
Minimum diploma in business administration or business management with keen and sharp eye for numbers
Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
Advantageous for candidates with experience working in financial institutions, fintech
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts
Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.