Strategic Account Manager

The Strategic Account Manager (SAM) is accountable for the overall commercial and operational performance of a large, complex portfolio of approximately 17,000 MPANs. The role provides end-to-end ownership of the customer relationship, ensuring both strong commercial outcomes and a consistently high standard of service delivery!

Working in partnership with a dedicated Account Executive, in this role you will operate across a multi-functional team spanning billing, metering, onboarding, and customer service. These teams remain line-managed by their Operational Team Leader, who retains full accountability for day-to-day management and performance. You hold overall responsibility for account outcomes, exercising dotted-line oversight with the authority to influence priorities, coordinate delivery, and drive performance in line with agreed objectives.

Given the scale and importance of the account, you will be required to have regular on-site presence and operates in line with our sales methodology, ensuring a structured and consistent approach to account management and stakeholder engagement.

What skills/experience do I need to be successful?

• Extensive experience managing large, complex C&I energy accounts, balancing commercial objectives with operational delivery and customer outcomes;

• Strong expertise in complex energy products, services and bespoke contractual arrangements, including renewable energy solutions and non-standard commercial agreements;

• In-depth knowledge of the C&I energy market, including contract structures, pricing mechanisms, market dynamics and their commercial impact;

• Experience applying structured account management and sales methodologies to drive strategic account planning, stakeholder engagement, opportunity development and long-term customer value.
  

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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