- Exciting contract opportunity within Business Operations of market leading MSP
- Flexible work options – work from home 2 days
- 12 month Maximum Term contract based in Macquarie Park
About us
As a market leader in IT services and Business Process Optimisation for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
About the Role
This is an exciting opportunity exists for a Business Operations Administrator to join our Business Operations team based in Macquarie Park. This role plays a critical part in supporting the administration, governance and billing processes that underpin our cloud and managed services business. Working closely with Sales, Finance, Service Delivery and other internal stakeholders, you'll help ensure accurate billing, revenue allocation, reconciliation activities and operational reporting. This is an ideal opportunity for a detail-oriented administrator who enjoys analysing data, improving processes and delivering exceptional internal customer service in a fast-paced environment.
Scope of Role
- Supporting recurring billing and month-end operational activities across cloud and managed services
- Processing and validating invoices, purchase orders and requisition requests
- Assisting with revenue assurance, reconciliations and reporting activities to minimise revenue leakage
- Maintaining and enhancing pricing and product calculators
- Supporting customer onboarding and contract renewal processes from a billing and administration perspective
- Assisting with CPI calculations, customer notifications and implementation activities
- Preparing licence usage reports and operational reporting for internal and external stakeholders
- Contributing to governance, quality assurance and continuous process improvement initiatives
- Building strong working relationships across Sales, Projects, Finance and Service Delivery teams
- Providing general administrative support and assisting with stakeholder escalations as required
About You
You are a proactive and highly organised administrator who takes pride in delivering accurate, high-quality work. You enjoy working with data, have a strong customer focus and thrive in a collaborative environment where attention to detail and stakeholder engagement are key to success. You are confident communicating with a wide range of stakeholders and can effectively manage competing priorities while maintaining a focus on operational excellence. Key Skills include:
- Strong attention to detail and commitment to quality
- Excellent organisational, time management and prioritisation skills
- Well-developed stakeholder management and relationship-building capabilities
- Strong written and verbal communication skills
- Proficiency in Microsoft Office skills, particularly Excel and exposure to Salesforce is highly regarded
In return, you will join a collaborative and supportive organisation that values your contribution and invests in your development. You will have the opportunity to broaden your commercial and operational expertise, work with experienced professionals across the business and contribute to initiatives that directly impact business performance and customer outcomes. We offer flexible working arrangements, career development opportunities and an inclusive culture where everyone is encouraged to bring their authentic self to work.
On Offer
- Free parking and gym facilities at our Macquarie Park office
- Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
- Flexible working arrangements, where possible
- Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
- Canon products offered at discounted rates
As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.
