Role overview

Qualifications

Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
Strong communication and interpersonal skills with the ability to manage sensitive situations professionally.
Excellent problem-solving and conflict-resolution abilities.
Highly organized with strong attention to detail and the ability to manage multiple priorities.

Responsibilities

Serve as the primary point of contact for families and RBTs throughout active services.
Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.

Key facts

Remote from: Estonia, South Africa
Full time
Case Manager
English

Hard skills

Client Services ABA Intervention Care Coordination

Other skills

Communication
Problem Solving
Customer Service
Social Skills
Detail Oriented
Time Management
Organizational Skills

About the company

ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Company details

Company size11 - 50

Links

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Job description

Position: Case Manager

Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)

Employment Type: Full-Time

Salary: Paid in South African Rand (ZAR)

Position Overview

The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.

Key Responsibilities

Serve as the primary point of contact for families and RBTs throughout active services.
Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.
Order client materials and manage spending within assigned client budgets.
Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting.
Escalate system issues when necessary and follow through to resolution.
Monitor active cases to identify risks to client or staff retention and implement proactive solutions.
Maintain accurate case documentation and ensure all case information remains up to date.
Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.

Requirements

Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role.
Strong communication and interpersonal skills with the ability to manage sensitive situations professionally.
Excellent problem-solving and conflict-resolution abilities.
Highly organized with strong attention to detail and the ability to manage multiple priorities.
Ability to work independently and take ownership of assigned cases.
Experience providing high-level customer service in a fast-paced environment.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.