Case Manager

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The program will assist youth referred by Probation for a variety of interventions, including employment, anger management, family counselling, and drug use counselling. The Case Manager creates an action plan with youth referrals to ensure both short and long term goals are met. The Case Manager provides and prepares the youth for the identified interventions through one to one counselling, referral to community resources and consultation with external organizations to ensure successful outcomes. The Case Manager works with, and is part of program delivery, within a fast-paced employment centre offering multiple program opportunities for adult and youth clients. 

In this role, you will:

• Deliver and facilitate educational webinars and workshops online and in person to youth
• Work one-on-one with youth to provide holistic support in developing life skills and aspirations through a case management process
• Ensure a safe, comfortable, and welcoming environment for participants
• Collect information to confirm eligibility and complete participant intake and/or assessment to inform ongoing support and achieve participant and funder outcomes
• Design, implement, and evaluate youth-centered individual action plans, in-person/virtual services, and workshops in accordance with guidelines and funder mandates
• Perform case management in alignment with guidelines and funder mandates
• Consult with social workers, school administration, other professionals, and family/natural supports when appropriate
• Coordinate peer mentorship opportunities and relationships
• Maintain knowledge of relevant services and community resources
• Engage with schools, community agencies, and other organizations to maximize services and resources available to participants
• Adhere to all Risk Management and Occupational Health and Safety requirements
• Input data accurately and in a timely manner into program-designated database systems
• Work within defined program budgets
• Maintain accurate participant files in accordance with funder and YMCA guidelines
• Collect demographic, output, and outcome data for evaluation purposes and to support the development of funder and YMCA reports
• Travel and stay overnight as required
• Perform other duties as assigned

You bring: 

• Post-secondary education in Child and Youth Care Counselling, Education, Social Work, Recreation Management, or related field or equivalent experience
• 2 years of experience working directly with vulnerable youth
• 2 years of experience in client intake and assessment, case management, and workshop facilitation
• Experience working with diverse populations
• Experience within a team environment and working remotely
• Working knowledge computer skills (Windows, Microsoft Teams, Office, and Outlook)
• Standard First Aid & CPR-C and able to obtain a Police Information Check and Vulnerable Sector
• Working knowledge of issues/practices related to the social determinants of health, youth development, individual assessment, case management, group work, group facilitation, program planning, and outcome evaluation
• Working knowledge in culturally sensitive and trauma-informed practice, and strength-based approach
• Non-Violent Crisis Intervention, Motivational Interviewing, Suicide Intervention Certification preferred
• Excellent organizational and time management skills
• Excellent communication, interpersonal, and team skills
• Valid driver’s license and access to a vehicle, an asset
• Excellent understanding of diversity, inclusion, and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design

What you need to succeed:  

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of color, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.