Key Facts

Remote From:

United States

Category: IT Support Specialist

Full time

Mid-level (2-5 years)

Spanish, English

Hard Skills

Okta Azure Active Directory Forgerock Authorization (Computing)

Other Skills

•
Governance
•
Communication
•
Problem Solving
•
Collaboration

Roles & Responsibilities

U.S. Citizen with the ability to obtain and maintain a government security clearance
Fluent in both English and Spanish (written and verbal)
2+ years of experience supporting Identity and Access Management solutions
Experience with at least one of the following: SailPoint, Saviynt, IBM Verify, Okta, Ping Identity, ForgeRock, Oracle Identity Manager, Microsoft Entra ID / Azure AD

Requirements:

Provide Level 2 operational support for enterprise IAM environments
Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents
Support identity lifecycle management processes, including onboarding, role management, and deprovisioning
Monitor IAM systems and respond to alerts, incidents, and service requests

Simeio

Computer Hardware & Networking

About Simeio

Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.

Company type: SME

Industry: Computer Hardware & Networking

Founded: 2018

Company size: 501 - 1000

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Job description

IAM Platform Support Specialist - Spanish Bilingual
Location: Remote - US

We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.

This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.

Key Responsibilities

Provide Level 2 operational support for enterprise IAM environments.
Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
Monitor IAM systems and respond to alerts, incidents, and service requests.
Collaborate with engineering teams to identify root causes and implement corrective actions.
Maintain operational documentation, runbooks, and knowledge base articles.
Support user access reviews, compliance activities, and audit requests.
Participate in shift rotations and after-hours support as required.
Escalate complex issues appropriately and drive resolution through closure.
Assist with platform upgrades, patching, and operational maintenance activities.

Required Qualifications

U.S. Citizen with the ability to obtain and maintain a government security clearance.
Fluent in both English and Spanish (written and verbal).
2+ years of experience supporting Identity and Access Management solutions.
Experience with at least one of the following:
- SailPoint
- Saviynt
- IBM Verify
- Okta
- Ping Identity
- ForgeRock
- Oracle Identity Manager (OIM)
- Microsoft Entra ID / Azure AD
Experience troubleshooting IAM-related incidents and service requests.
Understanding of access provisioning, authentication, authorization, and identity governance concepts.
Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.

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