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Technical Change Manager

Pearl Consulting Group

Role overview

Qualifications

  • Bachelor's degree preferred or equivalent experience in IT change management or ITSM
  • 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
  • Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms
  • Knowledge of cybersecurity tooling (IAM, TVM, Network Security)

Responsibilities

  • Manage the technical change control process including change request intake, CAB facilitation, and approval workflows
  • Assess risk, impact, and rollback readiness for proposed changes
  • Coordinate change scheduling and communication with client IT, security, and business teams
  • Develop user-facing communication and readiness content for technology-driven changes

Key facts

Hard skills

IT Change Management IT Service Management Cyber Security Change Control Impact Assessment DevOps ServiceNow Process Improvement

Other skills

  • Scheduling
  • Collaborative Communications
  • Analytical Thinking

About the company

Pearl Consulting Group logo

Pearl Consulting Group

Pearl Consulting Group is a global IT consulting firm dedicated to helping businesses navigate the complexities of technology with confidence. We specialize in IT strategy, cybersecurity solutions, infrastructure solutions, enterprise portfolio and project management, organizational change management, and merger, acquisition, and divestiture services. Our expertise spans across industries, enabling us to provide tailored solutions that drive efficiency, scalability, and long-term success. We take a collaborative, people-first approach, ensuring that every engagement is designed to meet the unique needs of our clients. Whether optimizing IT operations, managing large-scale digital transformations, or implementing new technologies, we combine strategic insight with technical expertise to deliver impactful results. Our commitment to innovation and adaptability allows us to help businesses remain competitive in an ever-changing landscape. At Pearl Consulting Group, we don’t just solve IT challenges—we drive transformation. Connect with us to learn how we can support your organization’s success.

Company details

Company size11 - 50

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Job description

Technical Change Manager 
Location: Chicago - Remote 

JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.

 
KEY RESPONSIBILITIES
  • Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
  • Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
  • Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
  • Develop user-facing communication and readiness content for technology-driven changes
  • Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
  • Conduct post-implementation reviews (PIRs) and document lessons learned
  • Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
  • Identify patterns in failed or rolled-back changes and drive process improvement

 
QUALIFICATIONS
  • Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
  • 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
  • Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
  • Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
  • Experience with OCM principles or change readiness activities strongly preferred
  • ITIL v4 certification is a great to have
  • Strong analytical judgment — you know a high-risk change when you see one

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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