MECCA Chadstone - Store Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best. 

And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life. 

MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.

We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.

We are looking for an experienced and inspirational Store Manager to join our MECCA Chadstone. Our Store Manager will be the ultimate conductor in MECCA's symphony of positivity, inclusiveness and high performing teams! In this role, you will partner closely with your leaders to drive store performance and nurture/uphold our culture through engaging, developing and retaining talent.

If  you’re enthusiastic, dedicated, and ready to make a significant impact, we want to hear from you. Join us and help shape the future of MECCA! 

Day-to-day responsibilities:  

As a Store Manager, you will work on a full-time basis, this may include shifts across late night and weekend peak trade.

• Building engagement with your team by ensuring your stores have a supportive, high performance culture, ensuring our customers (and team) look and feel their best at all times

• Being a strategic thought partner and ultimate MECCA values ambassador, ensuring a high standard of behaviour is consistently maintained within your network

• Identifying opportunities to improve store KPIs/metrics

• Ensuring your store portfolio is adequately staffed to provide the ultimate customer experience

• Continuing to drive the roll out of services and omnichannel technology into your stores

• Ensuring operational effectiveness across your store network

• Recruiting, onboarding and growing a talent pipeline across all roles, including hosts, specialists and managers

• Escalating issues and risks in a timely manner

What You Will Bring to the Team

Extensive retail leadership experience, strong interpersonal skills and a passion for operational effectiveness are essential to be successful.

You will also be able to demonstrate:

• Proven multi-site management

• Extensive retail management experience, leading a retail region with 100+ team members for a minimum of 3 years

• Previous experience managing wage costs and budgeting, in line with business needs

• Strong commercial skills, with the ability to autonomously make decisions in line with your strategic objectives

• A pursuit of operational effectiveness with demonstrated back of house experience (highly desired)

• A genuine care about people, always seeing through the eyes of the customer and team to ensure the best experience

• An ability to think big and long-term, and drive change through influencing others

• Strong coaching communication style with an ability to lead with empathy in care whilst driving performance

• Organisational skills and a proven track record in operating within a remote role

• Previous cross-functional or support centre project exposure (highly desired)

Life as a Store Manager at MECCA:  

• World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a lifetime events. 

• Opportunities to earn more with our monthly performance bonus program

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

• A competitive parental support program, including ongoing superannuation payments while on parental leave. 

More than skin deep:  

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.   

• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.   

Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit  Careers at MECCA | MECCA