Director, Managed Services

Roles and Responsibilities:

• Provide strategic leadership and direction for the Application Managed Services department, driving operational excellence and achieving service level agreements (SLAs).  
• Oversee the day-to-day operations of the various clients ensuring metrics are met.  
• Collaborate with Sales team and Practice Leaders on pricing proposals, statement of work documentation, and client presentations to drive business.  
• Establish, build and maintain executive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders.
• Prepare case studies and present best practices at various conferences and to the internal team
•  Develop and manage the application team budget, tracking gross margin and resource utilization to optimize operational efficiency  
• Create, monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as needed  
•  Evaluate new technology and provide recommendations on systems that could enhance team performance (i.e. time tracking, capacity, project management)
•  Provide regular reporting and presentations to leadership, highlighting performance, challenges, and recommendations for improvement. 

Travel Requirements:

• 25%

Required Skills and Abilities:

• Must have strong strategic leadership skills with the ability to grow, optimize and guide large-scale digital transformation projects 
• Ability to lead the sales cycle for Application opportunities from identifying the opportunity, qualifying the lead, presenting the material and contract execution
• Experience leading EHR implementations and optimization initiatives, providing strategy and project planning guidance to team
• Deep understanding of budgeting including capacity planning and resource utilization
• Strong communication skills including executive report out and leading various meetings
• Experience with healthcare IT project management, agile methodologies, and tools like Microsoft Planner
• Ability to analyze project progress, identify risks, and implement corrective actions
• Experience managing organizational change to ensure EHR adoption and operational efficiency 

Education and Experience:

• 5+ years of experience as an Application Manager or relevant experience.
• Managed Services experience preferred 
• Current Application Certification (i.e. Epic Ambulatory)
• Bachelor’s degree or relevant experience