Director of RCM Account Management

We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Nextech vertical by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers.

The ideal candidate is a strategic, results-driven leader with a proven track record of accelerating revenue growth, enhancing client satisfaction, and building strong cross-functional partnerships. They bring deep operational expertise and a client-first mindset to the Physician RCM space, with demonstrated success in developing talent, leading high-impact teams, and aligning account strategy with broader organizational goals to deliver long-term value.

This is a full-time, exempt position reporting to our Vice President of Physician RCM.   

What You Will Do 

Leadership & Team Development

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement.
• Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning.
• Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions.

Client Relationship Management

• Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance.
• Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership.
• Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs.

Operational Excellence & Performance Management

• Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance.
• Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement.
• Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards.

Strategic Growth & Retention

• Drive account growth and retention by identifying opportunities for new services or expanded partnerships.
• Support contract renewals, pricing discussions, and proposal development for strategic accounts.
• Proactively address risk areas and implement retention strategies for at-risk clients.

Collaboration & Compliance

• Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing.
• Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program.
• Ensure compliance with all applicable government regulations and industry standards.

Misc.

• Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.

Qualifications & Skills 

• Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience.
• 8+ years of progressive experience in revenue cycle management or healthcare operations.
• 5+ years in a leadership role, managing client-facing account management teams.
• Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives.
• Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight
• Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.).
• Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude. Specialty RCM knowledge in podiatry a plus. 
• Strategic thinker with strong analytical and problem-solving capabilities.
• Exceptional communication, relationship management, and organizational skills with a client first mindset
• Adaptable to change and willingness to learn different processes—we are Assemblers, after all!
• Ability to perform effectively in a fast-paced and dynamic environment
• Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds