RCM Account Manager (Behavioral Health)

We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services.

The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices.

This is a full-time, exempt position reporting to the Behavioral Health RCM Leadership Team.

What You Will Do

Client Relationship Management:

• Serve as the primary point of contact for Behavioral Health clients, addressing inquiries and concerns proactively.
• Build and maintain strong relationships with healthcare providers and stakeholders.
• Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
• Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.
• Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalation

Revenue Cycle Performance & Optimization:

• Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps.
• Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
• Identify trends and implement solutions to optimize revenue collection and minimize delays.
• Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
• Address payer issues, reimbursement challenges, and operational bottlenecks.

Operational & Financial Oversight:

• Develop and execute action plans to improve financial outcomes for clients.
• Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices.
• Provide detailed reporting and insights on revenue cycle health.
• Partner with leadership to refine workflows and enhance efficiency.
  
  

Issue Resolution & Process Improvement:

• Investigate and resolve client issues related to claims, payments, or system inefficiencies.
• Work cross-functionally with internal teams to drive process improvements.
• Identify automation and technology enhancements to streamline operations.
  
  

Qualifications & Skills:

Experience: 5+ years in revenue cycle management, medical billing, or healthcare account management, supporting Behavioral Health providers (mental health and substance abuse).
Education: Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience.
Technical Skills: Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools. Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships.
Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Understanding of ASAM and LOCUS billing criteria is highly desirable.
Soft Skills: Excellent communication, problem-solving, and customer service skills.
Analytical Ability: Experience with financial reports, data analysis, and KPI tracking.
People Oversight: 3+ years’ experience in supervising staff and overseeing workflow functions. 
Ability to function well in a fast-paced and at times stressful environment.  
Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.