Key Facts

Remote From:

Georgia (USA)

Category: Technical Support Specialist

Full time

Senior (5-10 years)

148 - 148K yearly

English

Hard Skills

Amazon Web Services Microsoft Azure Microsoft Networking Load Balancing Active Directory F5 Irules OpenShift Application Lifecycle Management

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
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Problem Solving
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Collaboration

Roles & Responsibilities

5+ years of experience in VDI, endpoint management, or enterprise infrastructure environments
Strong hands-on expertise with VMware Horizon / Omnissa Horizon platforms and supporting components
Experience managing vSphere / vCenter environments and virtualization infrastructure
Familiarity with multi-cloud environments, especially Microsoft Azure and/or AWS

Requirements:

Own and manage internal lab environment supporting Omnissa solutions, including Horizon, Workspace ONE, and related platform components
Perform Day 2 operations across lab infrastructure, including monitoring, patching, upgrades, and issue resolution
Maintain and enhance Horizon environments across multiple platforms: vSphere / vCenter, AWS Workspaces Core, Microsoft Azure, Nutanix, Emerging platforms (e.g., OpenShift, OpenStack as applicable)
Create and maintain technical documentation (e.g., Confluence), ensuring accuracy and usability for internal stakeholders

Omnissa

About Omnissa

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Description:

We are Omnissa! 

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

What is the opportunity?

We’re looking for a Technical Solution Specialist with strong hands-on expertise in virtual desktop infrastructure (VDI), cloud platforms, and enterprise lab environments to join our team. This role is focused on owning, maintaining, and evolving Omnissa’s internal lab environments, which are critical for product validation, solution testing, enablement, and customer demonstrations. As a Technical Solution Specialist, you will be responsible for the health, scalability, and advancement of internal lab platforms, ensuring they closely reflect real-world customer environments. You’ll work across multiple technologies—including Horizon, Workspace ONE, cloud platforms, and supporting infrastructure—to deliver reliable, high-performing lab capabilities. This role requires both operational excellence (Day 2 operations) and forward-looking innovation, helping expand lab capabilities to support new products, integrations, and use cases.

What will you do?

Own and manage internal lab environment supporting Omnissa solutions, including Horizon, Workspace ONE, and related platform components.
Perform Day 2 operations across lab infrastructure, including monitoring, patching, upgrades, and issue resolution.
Maintain and enhance Horizon environments across multiple platforms:
- vSphere / vCenter
- AWS Workspaces Core
- Microsoft Azure
- Nutanix
- Emerging platforms (e.g., OpenShift, OpenStack as applicable)
Manage and support key Horizon components including:
- Horizon Universal Console
- Unified Access Gateway (UAG)
- App Volumes
- RDSH environments
- ThinApp
Administer and troubleshoot Workspace ONE components, including:
- UEM / Device Management
- Access and Identity services
- Hub Services and Connectors
- Mobile Threat Defense integrations
Oversee gold image lifecycle management (creation, maintenance, optimization, and versioning).
Manage application packaging and delivery across lab environments.
Maintain identity and directory integrations, including Active Directory and Microsoft Entra ID.
Administer cloud infrastructure and services via Azure Portal and other cloud platforms.
Support and maintain networking configurations, including load balancing, routing, and security components such as F5, NSX, and firewalls.
Monitor lab health and respond to operational alerts and patching workflows (e.g., ticket-driven updates).
Ensure lab environments remain stable, current, and aligned with latest product releases and architectures.
Create and maintain technical documentation (e.g., Confluence), ensuring accuracy and usability for internal stakeholders.
Partner with Engineering, Product, and Field teams to validate new features, integrations, and architectures in the lab.
Continuously identify opportunities to expand, automate, and improve lab capabilities to increase efficiency and scalability.

What will you bring to Omnissa?

5+ years of experience in VDI, endpoint management, or enterprise infrastructure environments
Strong hands-on expertise with VMware Horizon / Omnissa Horizon platforms and supporting components
Experience managing vSphere / vCenter environments and virtualization infrastructure
Familiarity with multi-cloud environments, especially Microsoft Azure and/or AWS
Practical experience with Workspace ONE (UEM, Access, Identity) or similar endpoint management platforms
Knowledge of identity systems, including Active Directory and Microsoft Entra ID
Experience with application lifecycle management, including packaging and delivery
Understanding of networking fundamentals, including load balancing, firewalls, and secure access
Proven ability to perform system patching, upgrades, and lifecycle management
Strong troubleshooting skills across infrastructure, platform, and application layers
Experience maintaining technical documentation and operational runbooks
Ability to work independently while collaborating across teams
Strong communication skills and a proactive, problem-solving mindset

Preferred Qualifications

Experience supporting lab or pre-production environments used for demos, testing, or enablement
Familiarity with NSX, F5, and advanced networking architectures
Exposure to Omnissa Intelligence / DEX or similar monitoring tools
Experience with automation or scripting to improve operational efficiency
Knowledge of emerging container or hybrid platforms (e.g., OpenShift)
Background in cross-platform VDI deployments (cloud + on-prem)

Location: USA
Location Type: Remote
Travel Expectations: None
Education: Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.

Compensation: The typical base salary for this role is between USD $148,000 – $200,000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.