Remote Operations Center Manager

Job Description

Department: Engineering

Job Status: Full Time

FLSA Status: Exempt

Reports To: Director of Engineering

Location: The Woodlands, TX

Amount of Travel Required: Varies

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.                   

Positions Supervised: N/A

AIP Level: 5

POSITION SUMMARY:

The Remote Operations Center (ROC) Manager is responsible for leading and overseeing remote operations support functions for power generation equipment and auxiliary systems. This role ensures the coordination of technical support, drives fleet operational performance, and provides strategic direction for data driven reliability and continuous improvement initiatives. The position serves as a bridge between field operations, engineering, and digital monitoring platforms to optimize asset performance.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")

• Provides leadership and direction for the Remote Operations Center (ROC), establishing monitoring strategies, escalation protocols, and response standards.
• Oversees remote technical support services to ensure timely and high quality assistance for field operations and customers.
• Establishes and maintains processes for incident response, troubleshooting, and issue escalation across engineering and operations teams.
• Drives the implementation of data analytics, reporting frameworks, and performance dashboards using AI predictive analytics.
• Assists in developing AI predictive models utilizing engineering data and telemetric performance metrics.
• Reviews and communicates fleet performance, reliability trends, and key operational metrics to senior leadership.
• Leads root cause analysis (RCA) efforts and ensures the implementation of corrective and preventative actions fleet wide.
• Collaborates with cross functional engineering and operations teams to prioritize and resolve systemic technical issues.
• Defines and standardizes remote operations procedures, best practices, and governance frameworks.
• Ensures coordination of service activities, including travel requirements and operator coverage logistics.
• Performs other related duties as assigned to assist with successful operations and business continuity.