Business/System Analyst for Cash Management/Payment Systems
SUMMARY:
This position is expected to be a Business & System Analyst with experience in supporting business analysis and project management for cash management systems including ACH/Wire/Check, Customer Reporting, and SWIFT standards (in particular, transition from MT to MX message types).
Following are three key functions provided by this role: (a) work with the business users and project managers to assess/analyze their business requirements and roadmap for future needs; and (b) manage projects while working along with internal customers as well as external vendors and (c) provide ongoing production support for assigned systems once the system has been implemented in production.
PRINCIPAL DUTIES AND RESPONSIBILITEIS:
1. Project Management / Business Analysis
· Conduct business/system analysis for assigned projects and user requests and provide recommendations for changes.
· Conduct data lineage and meta-data analysis to document end-to-end data flows through various business and system processed.
· Conduct mapping exercise with data sampling between legacy message formats to new messaging formats such as from MT to MX to ensure conformance with industry standards such as ISO 20022.
· Manage projects of various sizes and scope; create/update project plan, design specifications and other documents such as test/migration plans, evaluations, SLA, etc.
· Coordinate resources from other teams, vendor that are necessary to complete projects and implement or upgrade hardware, operating systems, application software, etc.
· Undertake complete ownership of assigned tasks and manage own priorities and time allocation with minimal daily supervision.
2. Systems Support
· Support, maintain, upgrade and leverage the banks investment in third party vendor applications, primarily systems involved in the cash management line of business.
· Provide timely support to user queries and troubleshoot for higher priority issues.
· Perform various levels of Systems Testing and manage/coordinate user acceptance testing.
3. Administrative
· Draft/update funding requests and proposals for hardware, software and related expenses for projects that are outsourced to third parties.
· Review software, hardware, and vendor service agreements by consulting with Legal Counsel.
4. Policy & Procedures (e.g., responsible for review and or drafting policy and procedures)
· Follows the policies and procedures of the customer, including but not limited to the Project Promotion Procedures, the System Trouble Reporting Procedures, and the Production Release Approval Procedure for releasing applications into a production environment.
MINIMUM JOB REQUIREMENTS OR EXPERIENCE:
1. Business Knowledge and Skills
· At least 5-8 years of prior work experience in the financial services industry.
· 3-5 years of experience in the cash management and/or payment systems and customer reporting.
· Experience in Payments industry (ACH/Remittance/SWIFT).
· Strong knowledge of SWIFT standards, in particular ISO 20022.
· Deep experience conducting data lineage and mappings exercise.
· Experience with evaluation and testing of vendor packages.
2. Technical Skills
· Strong knowledge of systems architecture around cash management and payment systems
· Experience with software installations and configurations, general knowledge of web-based applications
· Ability to troubleshoot technical/business problems
· Ability to analyze and document business and process flows.
· Prior training/certifications for supported applications are preferable.
· Understanding of both Windows and Unix based systems.
· Understanding of relational databases such as MS SQL & Oracle
· Strong knowledge of Microsoft Office, MS Visio, MS Project and other office/Web applications such as Confluence, JIRA and ServiceNow (or similar products).
3. Other
· Ability to work with end users, technical staff and management as necessary.
· Bachelor's degree or equivalent in computer science or related field.
· Needs to work under pressure and meet deadlines.
· Strong documentation and verbal/written communication skills.
· Strong multi-tasking and analytical skills.
· Ability to support system troubles during off business hours.
