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Sales Development Representative Iberia Region, Madrid

Role overview

Qualifications

  • Bachelor’s degree in Business, Marketing, Communications, or related field
  • 6+ months prior sales experience (within a Software/High Tech company preferred)
  • Fluency in English, Spanish, and Portuguese
  • Ability to work in a time-sensitive and high-volume environment

Responsibilities

  • Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
  • Write effective and compelling messaging to engage targeted accounts
  • Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns
  • Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated

Key facts

Other skills

  • Business Acumen
  • Technical Acumen
  • Teamwork
  • Resilience
  • Organizational Skills

About the company

Cresta logo

Cresta

Customer Experience & Contact Centers

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Intuit, Cox Communications, Dropbox, and Blue Nile.

Company details

Company typeScaleup
IndustryCustomer Experience & Contact Centers
Company size51 - 200

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Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As a founding Sales Development Representative (SDR) for the Iberia Region, based in Madrid, you will be responsible for building the sales pipeline through outbound prospecting and inbound lead qualification. You will help generate qualified leads that result in new business, supporting our scaling efforts and contributing to the success of our team. We are looking for driven professionals with sound business acumen, strong technical aptitude and natural sales instincts to join our fast growing sales organization.

Responsibilities: 

  • Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach
  • Write effective and compelling messaging to engage targeted accounts
  • Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth
  • Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta
  • Partner with account executives to help generate meetings and sales pipeline
  • Create and prioritize target account and contact lists
  • Conduct high level conversations with executives in prospect accounts
  • Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated
  • Assist with drafting sales pitches, presentations, reference material, and other documents as required

Qualifications We Value:

  • Bachelor’s degree in Business, Marketing, Communications, or related field
  • 6+ months prior sales experience (within a Software/High Tech company preferred)
  • Ability to work in a time-sensitive and high-volume environment
  • Highly competitive personality
  • A positive attitude: You’re a team player and you’re resilient in the face of challenges and are not afraid to hear “no thank you!”
  • Self-starter always looking for ways to do your job better. When you see an opportunity, you jump on it
  • Fluency in English, Spanish, and Portuguese, with the ability to communicate effectively in both written and verbal formats.
  • Strong organizational skills with ability to effectively prioritize
  • Articulate with strong business acumen
  • You’re a clear, concise, and compelling storyteller across written, verbal, and visual

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Paid parental leave for all new parents welcoming a new child
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • 20 days of vacation time 

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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