Account Manager for a leading SaaS company

Job brief

Our client is a leading global AI-driven software platform that specializes in providing customized SaaS and app development solutions. With a focus on leveraging AI technology to drive continuous growth, our client is dedicated to delivering innovative solutions for their diverse clientele.

Position Highlights:

• Remote Work: Enjoy the flexibility of working from home.
• Global Team Atmosphere: Collaborate with a dynamic team from around the world.
• Positive Workplace Culture: Experience a friendly and relaxed coworker environment.

As an account manager, you will oversee end-to-end order fulfillment for clients, working closely with BD, Sales, and internal teams to ensure smooth post-contract executionfrom order processing and payment follow-up to delivery coordination. Drive client order profitability while nurturing long-term relationships to maximize repeat business and revenue growth.

Responsibilities

• Manage client orders by coordinating with Supply Chain, Logistics, and Finance; monitor payments and resolve order issues to ensure client satisfaction.
• Collaborate cross-functionally with BD, Sales, and internal teams to align delivery and client needs.
• Foster client relationships through regular check-ins, upselling, feedback gathering, and advocating client-driven improvements.
• Meet profitability targets, control payment risks, and analyze order data to increase account value.

Requirements

• Fluent in English and French (written/spoken); Chinese proficiency a plus; German/Italian advantageous.
• Bachelors degree or higher in Business, Marketing, Computer Science, or related fields.
• 3+ years B2B account management experience, ideally in SaaS, hardware, or beauty industries (skincare, medical aesthetics, salons/spas).
• Strong communication, stakeholder management, data-driven decision-making, and risk management skills.
• Candidates with Computer Science major, software development, or coding experience are preferred.