Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 years of proven experience as a Virtual Assistant, Customer Service Representative, or similar role. Strong verbal and written communication skills. Excellent organizational and time management abilities. Proficiency in scheduling software and CRM systems. Ability to multitask and prioritize effectively. High level of professionalism and customer service orientation. Ability to handle confidential information with discretion. Familiarity with therapy or healthcare scheduling is a plus.

Core responsibilities:

Answer and manage incoming calls in a professional and courteous manner. Schedule and book therapy sessions and appointments based on client needs. Handle general inquiries and provide accurate information to clients. Escalate complex or sensitive inquiries to the appropriate department. Maintain and update appointment schedules and calendars. Send appointment confirmations and reminders to clients. Document client interactions and maintain accurate records. Assist with administrative tasks related to scheduling and client communication.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!