Market Operations Specialist

We’re looking for a proactive Market Operations Specialist to support cross-functional operations and drive timely, accurate deliverables.

The Market Operations Specialist provides critical administrative and logistical support to the Market Operations team, ensuring deliverables are executed with accuracy and efficiency. This role is highly focused on organization, documentation, and cross-functional coordination to support initiatives such as client implementations, renewals, and corrective action follow-ups.

What You’ll Do

Operational & Administrative Support

• Manage scheduling, document preparation, and logistical coordination for Market Operations deliverables
• Provide ad hoc administrative support to managers and analysts
• Route requests and coordinate follow-ups between Market Operations and internal departments

Documentation & Reporting

• Prepare and format client-facing materials including meeting agendas, summaries, presentations, and reports
• Maintain accurate and organized documentation for contracts, renewals, trackers, and templates
• Ensure shared resources are current and easily accessible

Project Coordination & Tracking

• Monitor project timelines, deliverables, and issue tracking to support on-time completion
• Track key milestones and provide reminders and follow-ups as needed
• Support process consistency across operational workflows

Continuous Improvement

• Identify gaps in administrative processes and recommend improvements
• Contribute to enhancements in documentation, tracking systems, and team workflows

What Sets This Role Apart

• High visibility and collaboration across multiple operational and client-facing teams
• Opportunity to build expertise in healthcare operations and managed care environments
• Direct impact on ensuring successful client implementations and renewals

Education & Experience

• Associate degree in Business, Healthcare Administration, or related field preferred, or an equivalent combination of education and experience
• 4+ years of experience in administrative support or project coordination roles required
• Prior experience in healthcare or managed care strongly preferred

Core Capabilities

• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills with a professional presence
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with health plan operations or client service environments (preferred)
• Collaborative, proactive, and team-oriented mindset

Why Join

• Be part of a mission-driven organization focused on operational excellence
• Opportunity to work alongside experienced healthcare operations professionals
• Growth potential within Market Operations and broader organizational functions

Apply Today

If you’re a detail-oriented professional who thrives in a structured, fast-paced environment and enjoys supporting operational success, we encourage you to apply.