Market Operations Coordinator

The Market Operations Coordinator plays a critical role in ensuring client reporting and deliverables are completed accurately and on time. This position supports client-facing initiatives by maintaining organized documentation, coordinating across internal teams, and ensuring consistent, high-quality service delivery.

What You’ll Do

Client Reporting & Deliverables

• Coordinate the client reporting process, partnering with internal teams to ensure accuracy, timeliness, and alignment with client expectations
• Identify and help resolve discrepancies in reporting, escalating complex issues as needed

Coordination & Cross-Functional Support

• Act as a liaison between Client Services and internal departments to facilitate communication and follow-through
• Assist with client-related deliverables, including fulfilling requests and supporting Account Executives and Sales Coordinators

Documentation & Organization

• Maintain accurate and organized client account documentation, including reporting schedules and trackers
• Ensure consistency and accessibility of operational records

Operational Excellence & Improvements

• Proactively identify and resolve routine operational issues
• Contribute to process improvements by streamlining workflows, enhancing communication, and increasing efficiency
• Support the development and refinement of procedures and documentation

What Sets This Role Apart

• High collaboration with Client Services, Sales, and cross-functional teams
• Opportunity to directly impact client satisfaction through accurate reporting and service delivery
• Exposure to healthcare operations and managed care environments

Qualifications

Education & Experience

• Associate degree in Business, Healthcare Administration, Public Health, or related field preferred, or an equivalent combination of education and experience
• 2+ years of experience in administrative support, project coordination, or healthcare operations required
• Prior experience in managed care or health insurance strongly preferred

Core Capabilities

• Strong interpersonal and relationship-building skills across teams
• Clear and professional written and verbal communication
• Excellent organizational and time management abilities with attention to detail
• Ability to manage multiple priorities and deadlines effectively
• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with project tracking tools or CRM systems preferred
• Proactive, collaborative, and service-oriented mindse

Why Join

• Join a mission-driven team focused on delivering operational excellence
• Opportunity to grow within Market Operations and healthcare services
• Collaborative culture with strong cross-functional partnership

Apply Today

If you’re an organized, proactive professional who thrives in a collaborative, fast-paced environment, we encourage you to apply.