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Patient Engagement Representative

Eye Health America

Role overview

Qualifications

  • High school diploma or equivalent
  • Must be Bilingual
  • Excellent customer service and communication skills
  • Strong knowledge of insurance billing and reimbursement processes

Responsibilities

  • Interact with customers via telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing
  • Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution
  • Maintain a thorough understanding of the company’s products or services to provide accurate information to customers
  • Record customer interactions, issue and resolutions accurately in the NG patient chart

Key facts

Hard skills

Medical Billing Health Insurance Portability And Accountability Act (HIPAA) Compliance Ophthalmology Customer Interaction Management

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Typing
  • Professionalism
  • Team Management

About the company

Eye Health America logo

Eye Health America

Medical Practices & Clinics

Eye Health America partners with eye care practices and ambulatory surgery centers to provide superior clinical care. Our member practices offer full-service eye care from routine eye exams, contact lenses and glasses to medical ophthalmology and surgery including cataract, cornea, retina, glaucoma, pediatrics and oculoplastics. We support practice groups and ASCs as they grow locations and service offerings, enabling them to focus on delivering the highest quality outcomes and meeting a rapidly growing need for eye care. Visit www.eyehealthamerica.com to learn more.

Company details

Company typeLarge
IndustryMedical Practices & Clinics
Company size1001 - 5000

Links

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Job description

Job Type
Full-time
Description
Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.
The Patient Engagement Customer Service Representative for the Billing Call Center is responsible for delivering exceptional customer service by responding to customer inquiries. This role requires effective communication skills, problem-solving abilities and a strong commitment to customer satisfaction.


Essential Functions and Responsibilities:

  • Interact with customers vis telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing.
  • Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution. This may involve coordinating with other departments or teams as needed.
  • Maintain a thorough understanding of the company’s products or services to provide accurate information to customers.
  • Record customer interactions, issue and resolutions accurately in the NG patient chart.
  • Ensure adherence to company policies and procedures while handling customer interactions.
  • Relay customer feedback to supervisors to assist I problem-solving and establishing best practices.
  • Maintain a professional and courteous demeanor in all customer interactions even when dealing with challenging or upset customers.


Requirements
  • High school diploma or equivalent
  • Must be Bilingual
  • Excellent customer service and communication skills
  • Strong knowledge of insurance billing and reimbursement processes.
  • Familiarity with HIPAA privacy regulations.
  • Strong computer and typing skills.
  • Ophthalmology/Optometry terminology background is a plus.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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