Customer Support Specialist (Print-on-Demand)

About the Company

Our client is a Latvian-American startup based in Riga, a powerful print-on-demand dropshipping business that works across the biggest e-commerce platforms.

They help aspiring entrepreneurs start their print-on-demand businesses by connecting them to a network of globally recognized print providers. Basically, merchants can create and sell unique products with their own designs without having to deal with end-to-end fulfillment.

We are looking for a responsible and hard-working new team member to join our journey in taking over the print-on-demand industry. You will work in an international environment with cool teammates and a casual atmosphere.

If you have excellent English communication skills, are a natural-born problem solver, and consider yourself a people person, this could be the place for you!

What You'll Be Doing

• Communicating with customers through live chat and email.
  
• Helping merchants set up their online stores and create their first products, while providing them with all the necessary information regarding the platform and print-on-demand.
  
• Assisting merchants with order-related and account-related issues.
  
• Building and maintaining effective communication with existing and new customers, as well as Print Partners.
  

Requirements

Qualifications

• At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role.
  
• Experience in e-commerce, SaaS, print-on-demand, or online marketplaces is an advantage.
  
• Excellent written English communication skills.
  
• Strong customer service and problem-solving abilities.
  
• Exceptional attention to detail and accuracy.
  
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
  
• Comfortable working with multiple systems and learning new technologies.
  
• Experience using Zendesk or similar customer support platforms is an advantage.
  
• Typing speed of at least 40 WPM with 90% accuracy is preferred.
  

Benefits

What We Offer

✔ Permanent Work-From-Home Job Opportunity

✔ Above-Industry Standard Compensation Package

✔ Premium Healthcare Coverage and Life Insurance

✔ Fun Monthly Employee Engagement Activities

✔ Opportunities for Learning, Personality Development, and Career Advancement