Key Facts

Remote From:

Philippines

Category: Customer Support

Full time

Junior (1-2 years)

English

Hard Skills

E-Commerce Zendesk

Other Skills

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Problem Solving
•
Detail Oriented
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Communication
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Time Management
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Organizational Skills

Roles & Responsibilities

At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role.
Excellent written English communication skills.
Strong customer service and problem-solving abilities.
Comfortable working with multiple systems and learning new technologies.

Requirements:

Communicating with customers through live chat and email.
Helping merchants set up their online stores and create their first products.
Assisting merchants with order-related and account-related issues.
Building and maintaining effective communication with existing and new customers, as well as Print Partners.

Booth & Partners

About Booth & Partners

We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Customer Support Specialist (Print-on-Demand)

About the Company

Our client is a Latvian-American startup based in Riga, a powerful print-on-demand dropshipping business that works across the biggest e-commerce platforms.

They help aspiring entrepreneurs start their print-on-demand businesses by connecting them to a network of globally recognized print providers. Basically, merchants can create and sell unique products with their own designs without having to deal with end-to-end fulfillment.

We are looking for a responsible and hard-working new team member to join our journey in taking over the print-on-demand industry. You will work in an international environment with cool teammates and a casual atmosphere.

If you have excellent English communication skills, are a natural-born problem solver, and consider yourself a people person, this could be the place for you!

What You'll Be Doing

Communicating with customers through live chat and email.
Helping merchants set up their online stores and create their first products, while providing them with all the necessary information regarding the platform and print-on-demand.
Assisting merchants with order-related and account-related issues.
Building and maintaining effective communication with existing and new customers, as well as Print Partners.

Requirements

Qualifications

At least 1–2 years of experience in customer support, order processing, back-office operations, or a similar role.
Experience in e-commerce, SaaS, print-on-demand, or online marketplaces is an advantage.
Excellent written English communication skills.
Strong customer service and problem-solving abilities.
Exceptional attention to detail and accuracy.
Strong organizational and time management skills with the ability to prioritize multiple tasks.
Comfortable working with multiple systems and learning new technologies.
Experience using Zendesk or similar customer support platforms is an advantage.
Typing speed of at least 40 WPM with 90% accuracy is preferred.