Key Facts

Remote From:

Serbia , Georgia (USA)

Full time

Junior (1-2 years)

English, Russian

Hard Skills

Configuration Management Project Management JIRA Atlassian Confluence

Other Skills

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Communication
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Collaboration
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Problem Solving

Roles & Responsibilities

English proficiency at B1 level or higher
Russian language skills at B1 level or higher
Experience in iGaming, technical support, or a similar operational role
Experience working with Jira, Confluence, Gmail, and GitLab

Requirements:

Connect clients to the aggregator platform and coordinate integrations with game providers
Provide full support for client setup requests and technical onboarding activities
Work with technical and operational documentation to maintain accurate project records
Manage tasks, updates, and communication using Jira, Confluence, Gmail, and GitLab

SOFTSWISS

Computer Software / SaaS

About SOFTSWISS

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Company type: Large

Industry: Computer Software / SaaS

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

SOFTSWISS is hiring a Setup Manager - Junior to join our Game Aggregator team.
You’ll support client integrations with game providers, manage setup requests, and coordinate communication between clients and internal teams to ensure smooth onboarding and operational stability.

About Product:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Learn More

Purpose of the role:

You’ll manage client setup and integration processes across the aggregator platform to ensure efficient onboarding and seamless connectivity with game providers. Your work will directly impact client launch timelines, operational quality, and overall customer experience.

Key responsibilities:

Connect clients to the aggregator platform and coordinate integrations with game providers
Provide full support for client setup requests and technical onboarding activities
Work with technical and operational documentation to maintain accurate project records
Manage tasks, updates, and communication using Jira, Confluence, Gmail, and GitLab
Collaborate with technical and business teams to resolve client issues and setup-related requests
Monitor setup progress and ensure timely completion of integration activities

Required Experience:

English proficiency at B1 level or higher
Russian language skills at B1 level or higher
Experience in iGaming, technical support, or a similar operational role
Experience working with Jira, Confluence, Gmail, and GitLab

Our Benefits:

Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events