ITCON Services is seeking an Applications Specialist to serve as a subject matter expert (SME) supporting FPAC enterprise applications, including SAP, Salesforce, and ArcGIS. The Applications Specialist provides advanced application support, supports onboarding and release activities, and ensures operational readiness across the service desk.

This role is accountable for application-level troubleshooting, user support, and knowledge transfer to Tier 1 and Tier 2 teams.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

• Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S Government.

Key Responsibilities

• Provide SME-level support for SAP, Salesforce, and/or ArcGIS applications.
• Troubleshoot application issues and support incident and problem resolution.
• Support system configuration, user access, and application administration.
• Develop and maintain application knowledge articles and training materials.
• Support application onboarding, testing, and deployment activities.
• Train Tier 1 and Tier 2 staff on application functionality and troubleshooting.
• Coordinate with federal stakeholders and technical teams on application issues.

Required Skills and Qualifications

• 3+ years of experience supporting enterprise applications.
• Expertise in at least one platform (SAP, Salesforce, or ArcGIS).
• Experience with application administration and troubleshooting.
• Strong communication and documentation skills.
• Public Trust clearance eligibility.

Desired Skills and Qualifications

• Bachelor's degree in IT, GIS, MIS, or related field.
• Platform-specific certifications.
• Experience supporting federal IT environments (USDA or similar).