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Application Specialist

ITCON Services

Role overview

Qualifications

  • 3+ years of experience supporting enterprise applications
  • Expertise in at least one platform (SAP, Salesforce, or ArcGIS)
  • Experience with application administration and troubleshooting
  • Strong communication and documentation skills

Responsibilities

  • Provide SME-level support for SAP, Salesforce, and/or ArcGIS applications
  • Troubleshoot application issues and support incident and problem resolution
  • Support system configuration, user access, and application administration
  • Develop and maintain application knowledge articles and training materials

Key facts

Hard skills

SAP CO Salesforce ArcGIS (GIS Software) Application Development Privileged Access Management Internal Documentation

Other skills

  • Troubleshooting (Problem Solving)
  • Communication

About the company

ITCON Services logo

ITCON Services

IT Services & IT Consulting

ITCON Services is a dynamic consulting company that provides innovative technology and management solutions to its customers. Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations. We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be. As a young, small, and aggressive company, we attract some of the best minds in the consulting business who possess an extraordinary ability to quickly adapt to and address our customers' changing needs. We value and respect our employees, who are unconditionally committed to the highest standards of ethical behavior, professional integrity, and the creation of quality products. At ITCON Services, we strive hard to establish and maintain long-term relationships with our customers as well as with our employees

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

Links

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Job description

ITCON Services is seeking an Applications Specialist to serve as a subject matter expert (SME) supporting FPAC enterprise applications, including SAP, Salesforce, and ArcGIS. The Applications Specialist provides advanced application support, supports onboarding and release activities, and ensures operational readiness across the service desk.

This role is accountable for application-level troubleshooting, user support, and knowledge transfer to Tier 1 and Tier 2 teams.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

  • Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S Government.

Key Responsibilities

  • Provide SME-level support for SAP, Salesforce, and/or ArcGIS applications.
  • Troubleshoot application issues and support incident and problem resolution.
  • Support system configuration, user access, and application administration.
  • Develop and maintain application knowledge articles and training materials.
  • Support application onboarding, testing, and deployment activities.
  • Train Tier 1 and Tier 2 staff on application functionality and troubleshooting.
  • Coordinate with federal stakeholders and technical teams on application issues.

Required Skills and Qualifications

  • 3+ years of experience supporting enterprise applications.
  • Expertise in at least one platform (SAP, Salesforce, or ArcGIS).
  • Experience with application administration and troubleshooting.
  • Strong communication and documentation skills.
  • Public Trust clearance eligibility.

Desired Skills and Qualifications

  • Bachelor's degree in IT, GIS, MIS, or related field.
  • Platform-specific certifications.
  • Experience supporting federal IT environments (USDA or similar).

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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