Logo for Nationwide IT Services, Inc.

Cloud Service Desk Representative

Nationwide IT Services, Inc.

Role overview

Qualifications

  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
  • 6+ years performing enterprise engineering functions, not traditional help desk support
  • Bachelor’s degree in IT, Cybersecurity, or a related field preferred; relevant experience may be accepted
  • Active Top Secret clearance required

Responsibilities

  • Provide advanced endpoint and device-lifecycle engineering support
  • Focus on escalated service-desk engineering, endpoint enrollment and provisioning
  • Manage device reassignment and decommissioning, asset management
  • Sustain modern endpoint solutions

Key facts

Hard skills

ArduPilot (Autopilot System) Jamf Enrollment Management Device Setup Asset Management Event Logging

Other skills

  • Problem Solving
  • Teamwork
  • Communication

About the company

Nationwide IT Services, Inc. logo

Nationwide IT Services, Inc.

IT Services & IT Consulting

Nationwide IT Services, Inc. (NIS) is designated 8(a) by the SBA, and a CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) Information Technology (IT) and Management consulting company. NIS has been providing Information Technology Solutions, program management support services and subject matter expertise within the federal government since 2006. NIS works with each client to deploy a mission-specific solution that: Complies with the Regulatory Environment Captures the Client’s Mission, Vision & Values Aligns Objectives with Deliverables Applies Industry Best Practices Creates Measurable, Sustainable Change.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Cloud Service Desk Representative
Clearance Required: Top Secret (TS)
Location: Remote work is authorized under this contract; however, at the government’s discretion.

Nationwide IT Services is seeking a Cloud Service Desk Representative to provide advanced endpoint and device-lifecycle engineering support for CBO’s IRM and Service Desk teams. This is not a Tier 1 help desk role. The position focuses on escalated service-desk engineering, endpoint enrollment and provisioning, device reassignment and decommissioning, asset management, and sustainment of modern endpoint solutions.
The ideal candidate will bring strong enterprise endpoint engineering experience, including work with Microsoft Intune, Windows Autopilot, JAMF for macOS environments, Entra ID/Active Directory, conditional access, passwordless authentication, hardware-backed credentials, endpoint logging, and security-governed change control processes.

Required Experience
  • 8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
  • 6+ years performing enterprise engineering functions, not traditional help desk support.
  • Experience working under formal change control, audit, and security governance.
  • Hands-on experience with device enrollment, provisioning, reassignment, decommissioning, asset inventory, and escalated endpoint and identity support.
Education and Certifications
  • Bachelor’s degree in IT, Cybersecurity, or a related field preferred; relevant experience may be accepted at the COR’s discretion.
  • Active Top Secret clearance required.
  • Intune, Autopilot, or endpoint-related certifications are a plus.
Key Technical Skills
  • Microsoft Intune
  • Windows Autopilot
  • JAMF for macOS
  • Endpoint enrollment and provisioning
  • Entra ID / Active Directory
  • Conditional access
  • YubiKey, CAC, and passwordless authentication
  • Asset inventory and lifecycle management
  • Microsoft Sentinel and endpoint logging
At Nationwide IT Services, employees are part of a mission-driven organization committed to supporting government customers, taxpayers, and citizens while prioritizing employee well-being, growth, resilience, and modern ways of working.
 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service / Support Representative Related jobs

District of Columbia (USA)Customer Service / Support Representative

Other jobs at Nationwide IT Services, Inc.

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.

  • remote jobs
  • CUSTOMER SERVICE SUPPORT REPRESENTATIVE
  • Cloud Service Desk Representative