QA Manager

At CenterEdge, we understand what it takes to run a thriving entertainment business because we’ve been in your shoes. Born out of a family’s vision to create a unique entertainment destination, we transformed the challenges of managing a multi-attraction venue into purpose-built solutions that empower businesses worldwide. Since 2004, we’ve delivered innovative software and payment solutions designed hand-in-hand with operators to streamline operations, enhance guest experiences, and drive growth.

From family entertainment centers to zoos, museums, and amusement parks, CenterEdge provides reliable tools that help businesses succeed—because your story deserves the best support for its next chapter.

We are seeking a QA Manager to lead our quality engineering function across a distributed team, including nearshore resources. This role is responsible for building and scaling a modern QA practice that ensures high-quality, reliable releases while enabling rapid product innovation. You will partner closely with Engineering, Product, and Customer teams to embed quality throughout the development lifecycle.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and grow a distributed QA team (onshore and nearshore) 
• Establish clear expectations, career paths, and performance standards 
• Foster strong team culture across time zones with effective async communication 
• Manage capacity planning, resource allocation, and vendor/partner relationships (if applicable) 

Quality Strategy & Execution

• Define and implement a scalable QA strategy aligned with product and engineering goals 
• Drive a “quality ownership” mindset across the technology organization
• Oversee test planning, execution, and defect management across multiple product areas 
• Ensure consistent test coverage across functional, regression, and integration testing 

Automation & Tooling

• Lead the expansion of test automation frameworks (UI, API, and integration) 
• Partner with DevOps to integrate testing into CI/CD pipelines 
• Continuously evaluate and improve tooling, frameworks, and test efficiency 

Cross-Functional Collaboration

• Partner with Engineering and Product to define acceptance criteria and quality standards 
• Work closely with Customer Support/Success to identify and prioritize quality gaps 
• Translate customer-impacting issues into actionable improvements 

Metrics & Continuous Improvement

• Define and track key quality metrics (defect leakage, test coverage, cycle time, test cases etc.) 
• Use data to drive decisions and improve release confidence 
• Lead root cause analysis and continuous improvement initiatives 
• Share this data with other business stakeholders in the form of reports, presentations, or other deliverables as needed

 What Success Looks Like (First 6–12 Months)

• Improved release quality with measurable reduction in production defects 
• Increased automation coverage and faster regression cycles 
• Strong alignment and collaboration across distributed teams 
• Clear, actionable quality metrics adopted by Engineering and Product 
• A high-performing, engaged QA team across all locations

Qualifications

• 6–10+ years of experience in QA, with 2–4+ years in a leadership role 
• Experience leading distributed and/or nearshore QA teams 
• Strong background in both manual and automated testing in SaaS environments 
• Hands-on experience with automation tools (e.g., Selenium, Cypress, Playwright) 
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI) 
• Experience working in Agile/Scrum environments 
• Strong communication skills, especially across time zones and cultures 

Nice to Have

• Experience managing vendor or nearshore partner relationships 
• Exposure to performance and security testing practices 
• Background in scaling QA for high-growth or fast-moving product teams 
• Experience aligning product quality with customer experience metrics (NPS, CSAT) 
• Experience in automated testing of winforms based applications
• Strong data analysis skills