Customer Service Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world
is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car
would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated
circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with
inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to
accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor
deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments.
SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania.
SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support
through a worldwide network of service centers and qualified local agents.

Key Tasks
• To provide install support to customers encompassing system commissioning, system upgrade and preventative maintenance
support.
• To generate a close working relationship with the customers in the region to enable the company to sell its product portfolio.
Provision of feedback, in the approved format, enabling the pro-active identification of product and business process
improvements.
• Timely completion of all field visits reports (expenses, field returns etc).
• Provide remote install and technical support to customers.
• Such other duties as may be reasonably required from time to time.

Qualification and/or Experience
• Relevant qualifications equivalent to HNC/D or degree level in electrical / electronical engineering or mechatronics.
• Relevant experience within the semiconductor field or other capital equipment arena.

Travel requirements
• Primarily travel to European countries and the UK
• Occasional travel to the US and Asia

Competencies (Skills, Aptitudes, and Behavioural Abilities)
• Electronic semiconductor capital equipment and / or installation would be an advantage.
• Experience of combining electrical / mechanical / control system as used in a mechatronic environment.
• Fault finding to chassis level would be a distinct advantage.
• Experience of 3 phase voltage, PLC and operating systems.
• An adaptable approach to working hours and locations.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in challenging situations.
• A systematic and logical approach to problem solving.
• Must be adaptable and willing to travel internationally to support the customer.
• Excellent communication and customer interfacing skills.
• Proficiency in spoken and written English and German.
• Good organizational skills.

To be based preferably in Reutlingen/Metzingen/Tübingen area with frequent travel during the week within this wider region with occasional travel
to Switzerland or Germany and central Europe.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.