20four7VA
Outsourcing & Offshoring
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic's day-to-day administrative operations.
The primary focus of this position is customer service and patient communication. The VA will answer incoming calls, schedule appointments, assist patients with payments, monitor communications within the electronic health record, and complete routine administrative follow-up.
A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Patient Communication & Scheduling
Answer inbound patient calls through Vonage
- Provide friendly and professional customer service
- Schedule, reschedule, and confirm patient appointments
- Respond to routine patient communications received through the medical record system
- Assist patients with basic questions and escalate clinical questions to the appropriate provider
Handle frustrated or confused patients professionally and calmly
Payment Support
Send patients payment links when required
- Assist patients who need help completing payments
- Take payment information over the phone when necessary and securely enter it into the clinic's payment system
Follow established procedures for handling sensitive payment information
Medical Certification Support
Assist with routine medical certification administration
- Access patient records within the OneStop system using client-provided information
- Activate certifications according to established procedures
- Download and send completed certification documentation to patients
Maintain accurate records of completed administrative actions
Administrative Support
Assist with basic credentialing administration, including sending applications and payments
- Follow up on outstanding emails and administrative requests
- Maintain basic licensing and renewal trackers
- Assist with simple Google Drive and spreadsheet updates
- Maintain accurate patient and administrative records
Support additional routine administrative tasks as assigned
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
IDEAL CANDIDATE PROFILE
Exceptional customer service and phone communication skills
- Friendly, patient, and professional when interacting with patients
- Comfortable handling difficult conversations and de-escalating concerns
- Highly organized with strong follow-through
- Detail-oriented and dependable
- Comfortable learning healthcare systems and administrative workflows
Able to work independently after receiving training
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
CharmHealth EHR (Training Provided)
- Vonage
- OneStop (Training Provided)
- Microsoft Office / Outlook
- Google Workspace
- Google Calendar
- Google Drive
Google Sheets – Basic
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
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20four7VA
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