Italian Speaking Service Desk Analyst -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively. As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service.

Responsibilities

• Serve as the main point of contact for Italian-speaking clients, managing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical problems related to software, hardware, and IT services.
• Accurately document all support requests and resolutions in the service desk ticketing system.
• Guide clients in using products and resolving issues, fostering a positive customer experience.
• Collaborate with internal IT teams to escalate complex issues and ensure timely resolutions.
• Proactively follow up with clients to confirm satisfaction and complete resolution of their issues.
• Stay updated with the latest product information and industry trends to enhance support delivery.

Requirements

• Fluency in Italian and English, with excellent verbal and written communication skills.
• Prior experience in a service desk, IT support, or technical role is highly advantageous.
• Strong analytical and troubleshooting skills to resolve client issues effectively.
• A customer-centric approach with strong interpersonal skills.
• Familiarity with service desk software and IT systems is a valuable asset.
• Ability to work independently and manage multiple tasks efficiently.
• A commitment to continuous learning and adapting to new technologies and processes.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...