Key Facts

Remote From:

New York (USA)

Category: Partner Success Manager

Full time

English

Hard Skills

Campaign Management Technical Analysis Civic Engagement Project Management Business Metrics Customer Success Management

Other Skills

•
Relationship Management
•
Advocacy
•
Communication
•
Problem Solving
•
Collaboration

Requirements:

Lead Key Accounts: Be the delivery owner for key partner accounts, building strong relationships across client functional groups like Developer Relations, Engineering, and Talent Acquisition.
Onboard and Launch: Work with cross-functional stakeholders across all our teams (including Admissions and Program Teams) to onboard new sponsors and clients. You'll oversee onboarding processes, refine requirements, and support partner rollouts and success.
Analyze and Report: Monitor and analyze key success metrics (e.g., community engagement, contributions, campaign effectiveness) and how they relate to overall account strategy. You’ll build and deliver partner impact reports, demonstrating value and working toward renewals/expansions as appropriate.
Translate for our Community: Our customers rely on us for our deep understanding of hackers. You’ll act as a key component of making sure our partners' products are useful and intuitive for our community members, performing technical analysis of sponsor platforms and making recommendations to improve campaign effectiveness.
Own Delivery: You’ll be responsible for ensuring that partners’ expectations are met correctly on the ground, by travelling to meet with partners at MLH events, monitoring quality success, and gathering data.
Drive Upsell/Expansion: You’ll be responsible for working with partners on a regular basis to reassess their needs and investment with MLH, seeking opportunities to upsell as appropriate and owning those contract expansions.

Major League Hacking

About Major League Hacking

Major League Hacking (MLH) is a 500k+ global member community empowering the next generation of developers to learn through hackathons and the Open Source MLH Fellowship. MLH partners with software engineering, human capital management, Open Source, and DevRel leaders who wish to support the developers of tomorrow. Is that you? Start a conversation and learn more at https://sponsor.mlh.io/The MLH Open Source Fellowship is a remote 12-week, stipended internship alternative. Diverse and highly-deserving early-career software engineers pair with companies doing their part to sustain Open Source software, including Meta, GitHub, AWS, G-Research, Mathworks, Memorial Sloan Kettering, and more. The independent jurists of the DevRel Awards recognized the MLH Fellowship with the distinction for "Best Developer Education Initiative." Fellow alumni have had their contributions merged into noteworthy Open Source projects and have gone on to work for the most well-regarded software companies. Learn more:https://fellowship.mlh.io/partnersIn addition to the MLH Fellowship, MLH powers over 200 weekend-long invention competitions as the official student hackathon league every year. These inspire innovation, cultivate communities, and teach computer science skills to more than 500,000 worldwide. Want to participate? Start here:https://mlh.io/event-membershipB CorpMLH has been a community-first, mission-driven organization from the beginning. We measure our success by the number of hackers we empower, and we want to keep it that way. That's why we made it official and became a Certified B Corporation in 2016. B Corps are for-profit enterprises legally required to consider the impact of their decisions on their community, not just their shareholders.Learn more:https://mlh.io/about

Company type: SME

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Major League Hacking (MLH) is looking for someone to join our growing team as a Partner Success Manager.

MLH is rethinking technical education for the modern world. Today, we work with more than a third of US Computer Science students annually and have a worldwide community of over 1.2 million developers. We work with thousands of leaders and institutions around the world to help them build local developer communities, serving more than 250,000 people annually through events, capstones, internships, & more. Our unique hands-on, community-driven approach has helped more than a million technologists worldwide launch their careers and stay up-to-date with the latest trends.

We’re a Public Benefit Corporation which means that we put our mission before everything else and are a great company to work for and with. Our programs are helping to expand access to technical education to people who have historically not been served by technology.

If you're passionate about technology, education, and the future of work – this is the place for you!

What you’ll be doing

As a Partner Success Manager, your role will be to maximize the performance of developer-facing campaigns and programs, build strong relationships with key enterprise customers, and craft compelling narratives about impact & ROI through data and stories.

Key Duties and Responsibilities

Lead Key Accounts: Be the delivery owner for key partner accounts, building strong relationships across client functional groups like Developer Relations, Engineering, and Talent Acquisition.
Onboard and Launch: Work with cross-functional stakeholders across all our teams (including Admissions and Program Teams) to onboard new sponsors and clients. You'll oversee onboarding processes, refine requirements, and support partner rollouts and success.
Analyze and Report: Monitor and analyze key success metrics (e.g., community engagement, contributions, campaign effectiveness) and how they relate to overall account strategy.. You’ll build and deliver partner impact reports, demonstrating value and working toward renewals/expansions as appropriate.
Translate for our Community: Our customers rely on us for our deep understanding of hackers. You’ll act as a key component of making sure our partners' products are useful and intuitive for our community members, performing technical analysis of sponsor platforms and making recommendations to improve campaign effectiveness.
Own Delivery: You’ll be responsible for ensuring that partners’ expectations are met correctly on the ground, by travelling to meet with partners at MLH events, monitoring quality & success, and gathering data.
Drive Upsell/Expansion: You’ll be responsible for working with partners on a regular basis to reassess their needs and investment with MLH, seeking opportunities to upsell as appropriate and owning those contract expansions.