ServiceNow Technical Project Manager
In the role of a Project Manager, you are a ServiceNow and Project Management expert
contributing to different phases of the Service Management tool solution lifecycle. You
will be intensely involved in solution design, architecture advice, project execution w.r.t
ServiceNow as Service Management Platform. You will also play an important role in
delivering strategic medium to long term projects, delivering above designed solutions
transforming customer’s Service Management tool landscape. You will also mentor and
manage teams delivering projects around ServiceNow implementation / transformation,
review deliverables and ensure noiseless delivery in the projects.
Experience:
● 8 to 15 years’ experience
● Proven experience in Delivering ServiceNow Solutions to large customers
● Proven experience of Project Management, implementing and supporting global
ITSM platform solution with ServiceNow as preferred tool
Required:
● Project Management and Team Management
● Help define project scope, goals and deliverables
● Able to identify core project team members and manage the project against set
deliverables
● ServiceNow experience on Implementation, Design, Upgrades, Performance
analytics, Configuration of LDAP, GIR, Service Catalog, Workflow, Incident, Problem,
Change Management, Knowledge Management, Release Management, Asset
Management, Service Request Management, Service Level Management, Reports
and Update set migration.
● Enforce project guidelines, manage project budgets, allocations, and resourcing
requirements
● Able to plan and project deployment of critical deliverables, track and update
deviations and work on building performance improvement plans (People,
Process, Technology Focus)
● Support and direct team
● Risk Management
● Lead quality assurance
● Monitor and report on project progress
● Present to stakeholders reports on progress as well as problems and solutions
● Implement and manage change when necessary to meet project outputs
● Evaluate and assess the result of the project
● Support relevant stakeholders to define and document the problem and the high-
level solution to solve large/complex prospects, support/owns the problem
definition and documentation
● Ability to analyse the customer/client issues and provide relevant solutions,
anticipate customer needs, and provide inputs for solutioning. Able to build client
confidence
● Should have strong business value articulation skills
● Able to liaise with customer/client key stakeholders and drive strategic planning
and improvement initiatives.
Domain Knowledge:
● Demonstrate thorough understanding of industry standards to suggest relevant
enhancements for simple gaps and compliance.
● Demonstrates a deep understanding of ITIL best practices as core skill
● Understands the IT Services landscape at various levels. Understands how to
manage delivery / sales in an IT business environment.
● Preferred Certification (Not Mandatory)
○ ITIL V3 foundation Certification
○ Service Now certified
