Job description

Able to identify core project team members and manage the project against set deliverables
ServiceNow experience on Implementation, Design, Upgrades, Performance analytics, Configuration of LDAP, GIR, Service Catalog, Workflow, Incident, Problem, Change Management, Knowledge Management, Release Management, Asset Management, Service Request Management, Service Level Management, Reports and Update set migration.
Enforce project guidelines, manage project budgets, allocations, and resourcing requirements
Able to plan and project deployment of critical deliverables, track and update deviations and work on building performance improvement plans (People, Process, Technology Focus)
Lead quality assurance
Monitor and report on project progress
Present to stakeholders reports on progress as well as problems and solutions
Implement and manage change when necessary to meet project outputs
Evaluate and assess the result of the project
Support relevant stakeholders to define and document the problem and the high-level solution to solve large/complex prospects, support/owns the problem definition and documentation
Ability to analyse the customer/client issues and provide relevant solutions, anticipate customer needs, and provide inputs for solutioning
Should have strong business value articulation skills
Able to liaise with customer/client key stakeholders and drive strategic planning and improvement initiatives

Qualification:

8 to 15 years’ experience
Proven experience in Delivering ServiceNow Solutions to large customers
Proven experience of Project Management, implementing and supporting global ITSM platform solution with ServiceNow as preferred tool

Domain Knowledge:

Demonstrate thorough understanding of industry standards to suggest relevant enhancements for simple gaps and compliance.
Demonstrates a deep understanding of ITIL best practices as core skill
Understands the IT Services landscape at various levels. Understands how to manage delivery / sales in an IT business environment.
Preferred Certification (Not Mandatory)
ITIL V3 foundation Certification
Service Now certified

Servicenow_Ritika_ElZonze

Role overview