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Customer Success Manager / Account Manager - LATAM

Van Hyde International

Role overview

Qualifications

  • 6+ years in Customer Success, Account Management or similar roles (SaaS)
  • Experience with clients in supply chain, manufacturing, commerce or retail
  • Strong communication, analytical, and account management skills
  • Experience with Salesforce, ChurnZero, Gong or similar tools

Responsibilities

  • Manage accounts, driving retention and adoption
  • Build strategic and consultative relationships with clients
  • Conduct business reviews and identify optimization opportunities
  • Monitor client health and mitigate risks

About the company

Van Hyde International logo

Van Hyde International

Staffing & Recruiting

Van Hyde International was founded in 2018 by a team of consultants highly specialized in the software industry. Our mission is to take the careers of tech professionals in Latin America to a global level.We currently operate from 4 regions to help LATAM tech professionals to get fully-remote jobs, and relocation jobs in countries such as: Germany, Canada, Portugal, The Netherlands, Malta, among others. If you are from Latin America and you have work-experience in the following fields, we can help you: Software Development | DevOps | DevSecOps | IoT | Industry 4.0 | Web3 | BlockChain | Data Engineering | Data Science | C-Level | Technology Leadership | Machine Learning | Artificial Intelligence | Cloud Engineering | Mobile Development (Hybrid/Native) | Metaverse | Game Development | iGaming Our capacities:• Career Services (Remote): Land a new job or a better salary with a fully-remote job, working from LATAM.• Career Services (Relocation): Relocate to a new country with our experts in the North American region, and Europe.• Business Services (Corp. & Startups): Help your employees to transition after a team reorganization.Our regions of operation: Delaware, USA (North America), Quintana Roo, Mexico (Caribbean), Buenos Aires, Argentina (South America) and Valletta, Malta (Europe). Do you have any questions for us? You can reach up to us at: management@vanhyde.comOr visit us at: www.vanhyde.com

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size11 - 50

Links

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Job description

Buscamos Customer Success Manager que acompañe a clientes desde el post-onboarding hasta la expansión, impulsando la adopción, el valor del producto y resultados de negocio. Trabajará en conjunto con Ventas, Onboarding, Producto e Ingeniería para asegurar una experiencia fluida y alta retención.

Responsabilidades clave

  • Gestionar cuentas, impulsando retención y adopción.

  • Construir relaciones estratégicas y consultivas con clientes.

  • Realizar revisiones de negocio y detectar oportunidades de optimización.

  • Monitorear la salud del cliente y mitigar riesgos.

  • Guiar sobre uso del producto, actualizaciones y mejores prácticas.

  • Colaborar en procesos y recursos escalables de Customer Success.

Requisitos

  • 6+ años en Customer Success, Account Management o roles similares (SaaS).
  • Experiencia con clientes de supply chain, manufactura, comercio o retail.
  • Sólidas habilidades de comunicación, análisis y gestión de cuentas.
  • Experiencia con Salesforce, ChurnZero, Gong u herramientas similares.
  • Mentalidad colaborativa, orientada al cliente y a la mejora continua.
  • Título universitario o experiencia equivalente.

Deseable

  • Experiencia en e-commerce, logística/3PL o negocios basados en inventario.
  • Conocimiento de flujos de inventario, integraciones API o ecosistemas SaaS.

Otros

  • Inglés fluido (C1+/C2) obligatorio.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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