XTN-6AEF245 | FINANCE SUPPORT SPECIALIST

As a Finance Support Specialist at Vanta, you will play a key role in supporting the efficiency of our Accounts Receivable operations. Your core responsibilities will include managing cash application processes, reconciling customer accounts and bank statements, handling billing inquiries via our support ticketing system, and contributing to process improvements across the AR function.

This position requires strong attention to detail, excellent communication skills, and a proactive, problem-solving mindset. You’ll collaborate with cross-functional teams and provide direct support to customers, helping to ensure a smooth and scalable financial operation that supports Vanta’s rapid growth.

You’ll report to the Accounts Receivable Manager and be a valuable member of our growing Finance team.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Accurately process incoming payments and ensure timely application to customer accounts
• Manage the customer-facing finance support ticketing system, resolving billing and payment inquiries within defined SLAs
• Collaborate with Sales, Customer Success, and external customers to resolve account-related issues and maintain strong relationships
•  Reconcile customer accounts and bank statements, identifying and correcting discrepancies
• Maintain detailed documentation of all finance support and AR activities
• Assist the Accounts Receivable team by securing and processing remittance details
• Provide excellent customer service while adhering to internal policies and procedures
• Contribute to system and process improvements across Accounts Receivable and Cash Application workflows
• Identify process gaps and collaborate with internal stakeholders to implement creative and scalable solutions, including automation opportunities
• Support ad hoc accounting and finance projects as assigned
• Serve as backup for other AR team functions when needed

• 3+ years of experience in an Accounts Receivable role, with at least 2 years focused on Cash Application and Account Reconciliation (SaaS experience preferred)
• Experience with tools such as Tesorio, Zendesk, Salesforce, NetSuite (or other ERPs), Stripe, and Bill.com
• Excellent organizational, problem-solving, and time management skills
• Strong English communication skills, both written and verbal, with a customer-first approach
• Comfortable working in high-volume, fast-paced environments
• Adaptable to change and able to work within evolving processes and structures
• High attention to detail and the ability to manage competing priorities
• Experience working U.S. core business hours
• Positive attitude, team-oriented mindset, and a passion for continuous improvement