XTN-05EC220 | SENIOR ACCOUNTS RECEIVABLE ANALYST

As a Senior Accounts Receivable Analyst, you’ll play a pivotal role in driving the smooth operation of our Accounts Receivable process. You will be responsible for managing the collection of outstanding accounts receivable, addressing customer billing concerns, and minimizing delinquency. This position requires a proactive approach to credit management and an ability to collaborate effectively with various departments.

We're looking for an individual who thrives in a fast-paced environment, is highly organized, and can manage multiple tasks with precision. Your role will be instrumental in optimizing our collections procedures, ensuring they align with company’s growth ambitions. A positive attitude, strong problem-solving skills, and a commitment to continuous improvement are key attributes we value.

As a Senior Accounts Receivable Analyst, you’ll report to the Accounts Receivable Supervisor and contribute significantly to our dynamic and rapidly expanding team.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Analyze collection practices and recommend process improvements.
• Collaborate with Sales and other cross-functional teams, as well as external customers, to resolve past-due and disputed accounts.
• Maintain accurate and detailed documentation of collection activities.
• Meet or exceed assigned KPIs and performance metrics.
• Assist the Cash Application team by securing remittance details to ensure timely, accurate payment application.
• Conduct outbound collections professionally, prioritizing customer service and adhering to company policy.
• Prepare weekly reports on delinquent and high-risk accounts and recommend resolution strategies.
• Identify and propose improvements to processes, including automation opportunities, in collaboration with internal teams.
• Participate in system upgrades or enhancements to streamline AR workflows.
• Support ad hoc accounting projects and provide backup for team members as needed.

• 5+ years of experience in Accounts Receivable or Collections, preferably in a SaaS or high-growth tech environment.
• Proficient with tools such as Tesorio, Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, and Bill.com.
• Strong interpersonal, problem-solving, and time management skills.
• Excellent written and verbal communication skills in English, with a customer-centric approach.
• Ability to thrive in a high-volume, fast-paced environment.
• Comfortable adapting to evolving processes and organizational changes.
• Detail-oriented with strong multitasking and prioritization abilities.
• Willingness and ability to work U.S. core business hours.
• Positive attitude, high energy, and a collaborative mindset.