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Customer Service Representative (BB - 06192025 - PTCSR)

Role overview

Qualifications

  • Fluent in English with a neutral or clear accent
  • Excellent written communication
  • Strong interpersonal skills and a customer-first mindset
  • Highly organized and dependable with good time management

Responsibilities

  • Respond to customer inquiries via email in a clear, professional, and empathetic manner
  • Manage and prioritize the customer support inbox to ensure timely responses
  • Identify common customer issues and escalate when needed
  • Maintain accurate records of customer interactions and feedback

Key facts

Other skills

  • Customer Service
  • Time Management
  • Social Skills
  • Reliability

About the company

RippedBoxStation logo

RippedBoxStation

Outsourcing & Offshoring

is a company that deliver great user experience by deeply understanding what people want and love. Then deliver the features, messages, and content that are most helpful, relevant and timely. That’s what makes users happy and loyal. Ripped Box Station strives to deliver the tools and support that helps companies deliver that great experience.

Company details

Company typeStartup
IndustryOutsourcing & Offshoring
Company size11 - 50

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Job description

Tasks required:

  • Respond to customer inquiries via email in a clear, professional, and empathetic manner.

  • Manage and prioritize the customer support inbox to ensure timely responses.

  • Identify common customer issues and escalate when needed.

  • Maintain accurate records of customer interactions and feedback.

  • Other ad hoc tasks that would be assigned



Requirements:


  • Fluent in English with a neutral or clear accent; excellent written communication is essential.

  • Strong interpersonal skills and a customer-first mindset.

  • Highly organized and dependable with good time management.

  • Previous experience in customer service or a similar role is a plus.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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