Key Facts

Remote From:

Greece

Category: Customer Service Director

Full time

German, English

Hard Skills

Customer Marketing

Other Skills

•
Active Listening
•
Adaptability

Roles & Responsibilities

Strong phone contact handling skills
Active listening
Customer orientation
German C1 and English B2

Requirements:

Deliver timely, accurate and professional customer service via chat, emails and inbound calls
Fully investigate and understand the root causes of customer questions
Provide detailed closed loop responses with updates and education for each workflow
Work with site management to identify and escalate lack of performance

CBT

About CBT

CBT is a premier, woman-owned Domain Expert Integrator breaking the mold of traditional technology solution design. Our digital transformation strategies bridge the gap between information technology (IT) and operational technology (OT) to provide business outcomes beneficial across the entirety of an organization. From the CIO to the COO, to Digital Transformation Leadership and everyone in between, we deliver solutions that unite these unique business cultures for collective success in today’s data-driven economy. At CBT, we take our tagline to heart: Delivering Technology with a Human Touch. We put people at the center of our process, products, and technology solutions. With the focus areas of Internet of Things (IoT), IT/OT Convergence, and High-Performance Computing (HPC) & Analytics, we’re ready to take your innovation initiatives from ideas to execution.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Requirements:

Strong phone contact handling skills;
active listening Customer orientation;
ability to adapt/respond to different types of characters;
German C1 and English B2

Tasks:

To deliver timely, accurate and professional customer service via chat, emails andinbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
Fully investigate and try to understand the root causes of the questions.
Provide adetailed closed loop response with updates and education for each workflow.
Create high quality interaction with the agents leading to learning and not just answering.
Provide prompt responses and additional information regarding WF.
Work with site management to identify and properly escalate lack of performance.
Provide additional non-ticket bug escalation assistance

Shifts - Monday to Sunday: 09:00 am to 00:00 am

Workplace - Remote from Greece - work from home

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