Business Development Executive

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.


Job Purpose

We are seeking a seasoned professional Business Development Executive with a strong understanding of the area of specialization, wider department goals, and cross-functional department goals. The successful candidate will be responsible for promoting and selling the Railbookers and Amtrak Vacations brands primarily to Canadian travel agents within the designated sales territory. This position operates as part of a team and reports to the Vice President of International Sales. The role requires excellent attention to detail, multitasking abilities, and the capacity to work on problems of diverse scope where analysis of situations and data is required. 


Duties and Responsibilities: 

• Sales and Relationship Building: 
  • Make daily outbound calls to travel agents within the assigned to sales territory. 
  • Develop strong relationships with partners at the travel agent, manager and agency levels to help increase Railbookers and Amtrak Vacations trade sales. 
  • Build productive and stable working relationships with internal functional teams and relevant cross-functional teams with minimal support or supervision from senior team members. 
• Training and Presentations: 
  • Conduct online and in-person training webinars for travel agents. 
  • Develop and execute joint consumer presentations and virtual travel talks to support assigned agency partners. 
  • Participate in virtual and in-person partner conferences as needed. (Occasionally support partners outside assigned sales territory as required.) 
• Customer Service and Problem Solving: 
  • Intercept customer service issues from travel agents and work with Guest Relations department to resolve, with the support of National Sales Manager where needed.  
  • Resolve a wide range of problems in creative ways, demonstrating good judgment and critical thinking to obtain successful solutions. 
• Performance Management: 
  • Achieve daily, weekly, and monthly phone and email communication goals in accordance with specified KPIs and performance guidelines. 
  • Monitor the performance of assigned agencies on a weekly, monthly & yearly basis. 
  • Actively seek feedback and opportunities for improvement, conducting retrospectives to diagnose and recommend improvements. 
• Product Knowledge and Communication: 
  • Maintain thorough and complete knowledge of Railbookers Group products, services, and brand USPs. 
  • Ensure that travel agent partners are kept up to date with the latest brand information including itineraries, brochures, and product enhancements. 
• Brand Representation: 
  • Represent the Railbookers Group brands in an appropriate and professional manner. 
  • Model the RBG Values and Ways of Working and lead by example for more junior team members.