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IT Support Specialist - APAC

Emerald Associates

Role overview

Qualifications

  • Excellent teamwork and communication skills
  • Strong problem-solving skills and a customer-centric approach to support
  • Experience deploying, monitoring, and maintaining databases (especially Oracle)
  • Experience with cloud computing (OCI, OVH, Azure, AWS, Google)

Responsibilities

  • Provide technical support to end-users, troubleshooting issues in both Emerald Associates’ hosted solutions and customers’ environments
  • Assist in the implementation and maintenance of project management solutions across various environments (on-premise, cloud, hybrid)
  • Monitor IT systems and proactively identify and resolve issues to minimize downtime
  • Collaborate with team members to design and implement high availability (HA) and disaster recovery (DR) solutions

About the company

Emerald Associates logo

Emerald Associates

IT Services & IT Consulting

Emerald Associates Inc. is an Oracle Partner - Cloud Standard specializing in Oracle Primavera since 1995. We are headquartered in Calgary, Alberta, Canada with project professionals in North America, South America and Asia. Led by CEO Nicole Jardin, our team has the largest number of Primavera add-ons, automations and integrations to assist your organization make the most out of your portfolio tools. We design, implement, integrate and train your team to succeed at portfolio management and project controls. We specialize on the full Primavera product line including the following products:- Primavera Unifier- Primavera P6- Primavera Portfolio Management (OPPM)- Primavera Contract Management (PCM)- Primavera Risk Analysis- Crystal Ball- Oracle Database Appliance ODA- Safran RiskWith over 20 years of experience specializing in Oracle Primavera and a world class software development house, we offer unique Primavera add-ons and enhancements that truly make our products and services innovative project management solutions.- P6-Loader- P6-Scrubber- P6-QA- P6-Calculator- TAPPS- CAPPS- Unifier-Loader Admin- Unifier-Loader User- PCM-Loader- PCM-Archiver

Company details

Company typeTPE
IndustryIT Services & IT Consulting
Company size11 - 50

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Job description

Emerald Associates - IT Support Specialist

Emerald Associates is a leading Project Management Cloud solution provider. For over 28 years, we have helped our clients revolutionize project delivery with technology and digital solutions centered around a best-of-breed toolkit including Oracle Primavera and Safran Software solutions. Large and small clients are using our proprietary and third party tools worldwide in construction, engineering, oil and gas, facilities management and mining industries.

We are actively looking for IT Support Specialists with a blend of technical expertise in both IT support and infrastructure management to join our team in the APAC region. In this role, you will provide essential technical assistance to our clients while also contributing to the management and optimization of their IT infrastructure. This position requires a proactive problem solver who can seamlessly transition between supporting end-users and implementing infrastructure solutions.

Emerald's team is headquartered in Calgary, Canada with remote team members in the USA, Brazil, and Philippines. We prioritize qualified candidates with successful track records delivering results regardless of geographical proximity.

The Role - Technology 

As an IT Support Specialist, you will be responsible for delivering exceptional technical support to our clients while also assisting in the management and maintenance of their IT infrastructure. You will collaborate closely with project management leaders to ensure the successful implementation of IT solutions that align with our clients' needs and objectives. This includes providing support for both on-premise and cloud-based environments, as well as contributing to the design and implementation of high availability and disaster recovery solutions.

The ideal candidate is a highly collaborative, proactive self-starter who is able to execute and communicate status and roadblocks using our project tools to ensure deliverables and deadlines are met in our fast-paced, customer driven project environments.

What You'll Do:
  • Provide technical support to end-users, troubleshooting issues in both Emerald Associates’ hosted solutions as well as customers’ environments
  • Assist in the implementation and maintenance of project management solutions across various environments (on-premise, cloud, hybrid)
  • Monitor IT systems and proactively identify and resolve issues to minimize downtime
  • Implement leading edge and cost effective solutions
  • Contribute new ideas to drive continuous improvement in the future of cloud and AI
  • Collaborate with team members to design and implement high availability (HA) and disaster recovery (DR) solutions
  • Integrate IT solutions into clients' hybrid environments, ensuring seamless operation and compatibility
  • Support internal and external clients to ensure uptime

Some of Our Tools:

  • Oracle Cloud Infrastructure (OCI)
  • OVH Bare-metal Cloud/Public Cloud
  • AWS, Azure
  • KVM, XenServer, VMWare, and Hyper-V
  • Docker, Kubernetes
  • Terraform, Ansible
  • Oracle Enterprise Manager
  • Oracle Database/RAC/Dataguard
  • Weblogic, Jetty, Tomcat
  • Primavera P6 EPPM, Primavera Unifier, Oracle Aconex, Oracle Primavera Cloud, Oracle Primavera Gateway
  • Safran Risk
  • Power BI, Tableau, OBIEE, Qlik, Oracle Data Visualization, Business Objects
  • Quip, Zoho, Site 24x7


Requirements

  • Excellent teamwork and communication skills
  • Strong problem-solving skills and a customer-centric approach to support
  • Knowledge deploying, monitoring, and maintaining databases (especially Oracle)
  • Experience deploying Java applications and application servers (especially Weblogic)
  • Experience administering and scripting Linux and Windows environments
  • Expertise with hypervisors such as KVM, XenServer, VMWare, Hyper-V
  • Cloud Computing Experience (OCI, OVH, Azure, AWS, Google)
  • Knowledge of networking principles and hands-on experience with routing, firewalls, proxies, VLANs, etc.
  • Familiarity with automation tools like Terraform, Ansible, Puppet, Chef, or Saltstack
  • Excellent written and spoken English


Benefits

Benefits you may be eligible for include:  
  • Starting at 3 weeks vacation
  • Medical and dental plan options
  • Casual dress environment
  • Flexible work from home, office, client site
  • Bonus potential based on performance for both personal and team goals
​
If you are results driven, innovative, and want to collaborate with a worldwide team to deliver new solutions - Apply today!
​

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