This is a remote position.

Job Title: Salesforce Senior Business Analyst- Multiple Clouds

Location-Remote

Job Summary

We are seeking an experienced Salesforce Senior Business Analyst with strong expertise across the Salesforce ecosystem and a comprehensive understanding of end-to-end business processes. The ideal candidate will serve as a liaison between business stakeholders and technical teams, driving requirements gathering, solution design, process optimization, and successful delivery of Salesforce-based initiatives. The candidate should possess a 360-degree understanding of Salesforce capabilities, CRM processes, integrations, and digital transformation initiatives.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document business requirements.
  
• Conduct workshops, interviews, and discovery sessions to understand business needs and objectives.
  
• Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
  
• Work closely with Salesforce Architects, Developers, QA teams, and Project Managers to deliver business solutions.
  
• Analyze and optimize existing business processes using Salesforce best practices.
  
• Support solution design across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and related Salesforce products.
  
• Facilitate sprint planning, backlog grooming, UAT coordination, and release activities.
  
• Create business process maps, gap analyses, and solution recommendations.
  
• Manage stakeholder expectations and ensure alignment between business objectives and technology solutions.
  
• Support data migration, integration, reporting, and dashboard requirements.
  
• Participate in change management, training, and user adoption initiatives.
  
• Ensure project documentation is maintained throughout the project lifecycle.
  

Requirements

Required Skills

• 7+ years of Business Analysis experience with at least 4+ years working on Salesforce projects.
  
• Strong understanding of Salesforce CRM platform capabilities and best practices.
  
• Hands-on experience with Salesforce Sales Cloud and Service Cloud.
  
• Expertise in requirements gathering, business process analysis, and solution documentation.
  
• Experience creating:
  • Business Requirement Documents (BRD)
    
  • Functional Requirement Documents (FRD)
    
  • User Stories
    
  • Process Flow Diagrams
    
  • Use Cases
    
  • Acceptance Criteria
    
• Strong knowledge of Agile/Scrum methodologies.
  
• Experience working with cross-functional business and technical teams.
  
• Knowledge of Salesforce data models, security concepts, reporting, and dashboards.
  
• Experience supporting UAT planning, execution, and defect management.
  
• Strong communication, presentation, and stakeholder management skills.
  
• Ability to manage multiple projects and priorities simultaneously.
  

Preferred Skills

• Experience with Salesforce Experience Cloud (Community Cloud).
  
• Knowledge of Salesforce Marketing Cloud and Account Engagement (Pardot).
  
• Exposure to Salesforce CPQ and Revenue Cloud.
  
• Experience with Salesforce Data Cloud and Customer 360 initiatives.
  
• Understanding of Salesforce integrations using REST APIs, middleware platforms, and third-party applications.
  
• Experience with Data Migration tools such as Data Loader, Informatica, or MuleSoft.
  
• Knowledge of AI capabilities within Salesforce, including Einstein AI.
  
• Experience working in Insurance, Financial Services, Healthcare, or Retail domains.
  
• Familiarity with Jira, Confluence, Azure DevOps, or similar project management tools.
  
• Salesforce Administrator Certification or Business Analyst Certification.
  
• Experience supporting large-scale Salesforce transformation programs.
  

Education

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
  
• Salesforce certifications are highly preferred.
  

Preferred Certifications

• Salesforce Certified Administrator
  
• Salesforce Business Analyst Certification
  
• Salesforce Advanced Administrator
  
• Salesforce Sales Cloud Consultant
  
• Salesforce Service Cloud Consultant