Key Facts

Remote From:

Mexico

Full time

English

Hard Skills

Call Center Experience Dispatching

Other Skills

•
Scheduling
•
Negotiation
•
Problem Solving
•
Organizational Skills
•
Communication
•
Technical Acumen
•
Customer Service
•
Time Management
•
Teamwork

Roles & Responsibilities

Fluent English (spoken and written)
Strong organizational skills
Tech-savvy mindset
Previous experience in customer service, call centers, scheduling, or dispatch is a plus

Requirements:

Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset
Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed
Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion
Handle inbound and outbound communication with technicians and customers in a clear and professional manner

Geeks on Site

About Geeks on Site

Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock. Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more. Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices. Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more. Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners. We will fix your computer today! Call us 24/7 at (800) 963-6713

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

About Us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.

Job Overview
The Dispatcher is the link between customers and our network of field technicians across the United States. You will coordinate jobs from start to finish, ensuring that every request is assigned quickly, accurately, and professionally.

Responsibilities

Confirm job details with customers and accurately match jobs to the right technicians based on availability, location, and skillset, ensuring technician readiness and following up persistently until the job is assigned.
Clearly communicate job details to technicians via phone, chat, or email, making multiple contact attempts as needed.
Monitor and track open jobs in real time, ensuring follow-up until the technician confirms completion.
Handle inbound and outbound communication with technicians and customers in a clear and professional manner.
Resolve scheduling conflicts and escalate issues when necessary.
Meet daily and weekly assignment targets, contributing to overall team performance.
Document all relevant communication in the CRM to ensure visibility across teams
Strong negotiation and persuasion skills; ability to effectively manage objections from field technicians and drive job commitment.

Requirements

Fluent English (spoken and written).
Strong organizational skills – ability to manage multiple jobs and follow up without losing track.
Tech-savvy mindset – comfortable with dispatch and CRM systems, able to explain job details to technicians.
Great phone presence – confident, empathetic, and persuasive on calls.
Results-driven and ambitious toward meeting targets.
Problem-solver – quick thinker when unexpected challenges arise.
Previous experience in customer service, call centers, scheduling, or dispatch is a plus.
Must have a reliable, high-speed internet connection.
A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
Minimum 8 GB RAM (16 GB recommended for optimal performance)
Modern processor (Intel i5 or equivalent, or better)
USB headset with noise-canceling microphone
SSD 250 GB Min

Benefits