Role overview

Qualifications

3+ years of experience managing sales teams
Direct-to-consumer (D2C) sales experience
Proven track record of improving sales performance
Experience leading inbound and outbound sales operations

Responsibilities

Lead, coach, and develop inbound and outbound sales teams
Monitor and improve key KPIs, including closing ratio and customer experience metrics
Conduct regular coaching sessions and performance evaluations
Identify opportunities to improve sales processes and conversion rates

Key facts

Remote from: Nicaragua, Latin America
Fixed term
Mid-level (2-5 years)
Sales Manager
English

Hard skills

Sales Management Performance Analysis Customer Centricity Inbound Sales KPI Management Direct Marketing Service Development Managed Services

Other skills

Coaching
Team Building
Communication
Leadership

About the company

Geeks on Site

Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock. Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more. Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices. Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more. Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners. We will fix your computer today! Call us 24/7 at (800) 963-6713

Company details

Company size201 - 500

Links

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Job description

About us

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

We are seeking a Sales Manager to lead our inbound and outbound sales teams. This role is responsible for driving revenue growth, improving closing performance, increasing subscription sales, and ensuring a consistently high-quality customer experience.

The ideal candidate is a hands-on leader who can coach and develop sales representatives, track performance through key metrics, and foster a culture of accountability, customer focus, and continuous improvement. This is a fully remote role, and we welcome applications from qualified candidates across Latin America and the Caribbean.

Responsibilities

Lead, coach, and develop inbound and outbound sales teams.
Monitor and improve key KPIs, including closing ratio, subscription upsell performance, quality scores, and customer experience metrics.
Conduct regular coaching sessions, call reviews, and performance evaluations.
Identify opportunities to improve sales processes, conversion rates, and team effectiveness.
Analyze performance data and provide actionable recommendations.
Collaborate with cross-functional teams to support customer satisfaction and business growth.
Support hiring, onboarding, and training initiatives as needed.

Requirements

3+ years of experience managing sales teams.
Direct-to-consumer (D2C) sales experience with a proven track record of successfully selling products or services directly to individual consumers.
Proven track record of improving sales performance and achieving revenue goals.
Experience leading inbound and outbound sales operations.
Strong coaching, communication, and leadership skills.
Ability to analyze KPIs and drive performance improvements.
Customer-focused mindset with a commitment to service excellence.
Experience in technology services, IT support, managed services, or a related industry is a plus.

Benefits

100% Remote Role (Open to candidates across Latin America and the Caribbean)
Competitive monthly contractor compensation, paid in USD via Payoneer, with no company tax withholdings*
Uncapped commissions
Weekends off
Paid time off
Collaborative, international work environment
Growth and advancement opportunities

*Independent contractor position. Payments are made in full, with no tax withholdings by Geeks on Site. Contractors are responsible for their own tax obligations.