About us
Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.
Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services, offering fast, reliable solutions across a wide range of devices and systems.
Job Overview
We are seeking a Sales Manager to lead our inbound and outbound sales teams. This role is responsible for driving revenue growth, improving closing performance, increasing subscription sales, and ensuring a consistently high-quality customer experience.
The ideal candidate is a hands-on leader who can coach and develop sales representatives, track performance through key metrics, and foster a culture of accountability, customer focus, and continuous improvement.
Responsibilities
- Lead, coach, and develop inbound and outbound sales teams.
- Monitor and improve key KPIs, including closing ratio, subscription upsell performance, quality scores, and customer experience metrics.
- Conduct regular coaching sessions, call reviews, and performance evaluations.
- Identify opportunities to improve sales processes, conversion rates, and team effectiveness.
- Analyze performance data and provide actionable recommendations.
- Collaborate with cross-functional teams to support customer satisfaction and business growth.
- Support hiring, onboarding, and training initiatives as needed.
Requirements
- 3+ years of experience managing sales teams.
- Direct-to-consumer (D2C) sales experience with a proven track record of successfully selling products or services directly to individual consumers.
- Proven track record of improving sales performance and achieving revenue goals.
- Experience leading inbound and outbound sales operations.
- Strong coaching, communication, and leadership skills.
- Ability to analyze KPIs and drive performance improvements.
- Customer-focused mindset with a commitment to service excellence.
- Experience in technology services, IT support, managed services, or a related industry is a plus.
Benefits
- 100% Remote Role (LATAM-based candidates preferred)
- Competitive monthly contractor compensation, paid in USD via Payoneer, with no company tax withholdings*
- Uncapped commissions
- Weekends off
- Paid time off
- Collaborative, international work environment
- Growth and advancement opportunities
*Independent contractor position. Payments are made in full, with no tax withholdings by Geeks on Site. Contractors are responsible for their own tax obligations.
