Sr. Client Success Manager

• You know how to operate at a senior level, you’re confident building credibility with executive stakeholders and influencing decisions that matter.

• You own the bigger picture, you don’t just manage accounts, you actively shape portfolio health, using data and insight to drive retention, renewals, and long‑term growth.

• You’re comfortable in complexity, whether it’s multi‑country delivery, multiple stakeholders, or competing priorities, you bring clarity and direction.

• You’re trusted when it counts, you can step into high‑pressure situations, lead through escalations, and rebuild confidence quickly.

• You bring a commercial mindset, you understand how to balance client success with revenue outcomes, partnering closely with Sales to unlock opportunities.

• You combine data with instinct, using analytics, trends, and reporting to guide decisions and improve performance across your portfolio.

• You lift others up, sharing your expertise, mentoring colleagues, and raising standards across the team.

• You’ve done it before, with proven experience managing large, complex client portfolios and delivering measurable improvements in retention, satisfaction, and KPIs.

• You’re confident with tools and systems like Salesforce, and bring valuable experience in HR, payroll, or related solutions.

• Fluent English communication skills, both written and verbal are essential.

Who we are and what we do:  

Safeguard Global is….global! With offices worldwide and a workforce in 50+ counties, we enable global expansion without the risk by helping 1,500+ customers to hire, manage, and pay their employees in nearly 190 countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing talent from around the globe. 🌎 

Our Global Benefits: 

• 👨‍💻 Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work. 

• 🌴 Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family    

• 🎁 Make a difference: Get 2 paid charitable days off to contribute to causes you believe in 

• 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  

• ✈️ International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   

• ⭐ Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 

• 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.  

Next Steps:  

To apply, please click on the following link. We wish you the best with your application. 

Welcome to the future of work! 🌐