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Digital Experience Analyst

US Tech Solutions

Role overview

Qualifications

  • Bachelor’s degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field.
  • 3+ years of experience in digital experience, digital marketing, UX, or content planning.
  • Experience working with enterprise CMS platforms and customer portals.
  • Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools.

Responsibilities

  • Leverage the voice of the customer to identify and recommend strategic improvements to our digital systems.
  • Support digital experience standards, governance models, and guidelines to maintain consistency across platforms.
  • Translate business needs into digital requirements and work with IT, UX, and development partners to deliver solutions.
  • Track publishing workflows, content operations, and platform QA to maintain reliability and performance.

About the company

US Tech Solutions logo

US Tech Solutions

Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description

Duration: 06 Months (possibility to convert)

1 st Shift

Job Description:
  • The Digital Experience Analyst is focused on creating enhanced user experiences for our customers as guests on our digital platforms. This role will focus on the governance and continuous improvement of Client’s digital ecosystem, including the pre-login webpages, Client Vision customer portal, and other digital customer touchpoints integrated with the Client website. This role is focused on working to ensure our digital platforms deliver a seamless, intuitive, and consistent experience that strengthens brand perception, improves customer engagement, and supports operational efficiency across the network.
  • This position supports cross-functional digital initiatives, identifies content and platform updates, partners closely with Marketing, IT, Operations, and Commercial teams, and ensures all digital experiences align with Client’s brand standards, accessibility requirements, and performance goals.

Essential Duties and Responsibilities:
  • The Digital Experience Analyst will be responsible for the following functions across Client:
  • Leverage the voice of the customer to identify and recommend strategic improvements to our digital systems.
  • Support digital experience standards, governance models, and guidelines to maintain consistency across platforms.
  • Translate business needs into digital requirements and work with IT, UX, and development partners to deliver solutions.
  • Track publishing workflows, content operations, and platform QA to maintain reliability and performance.
  • Enable the intake, prioritization, and delivery of digital enhancement requests from internal and external stakeholders.
  • Support the development, refinement, and optimization of content across all digital channels to ensure clarity, brand alignment, and accessibility.
  • Recommend enhancements on messaging hierarchy, navigation, and content placement to improve customer journeys.
  • Partner with internal stakeholders to ensure brand consistency across digital assets.
  • Identify user experience gaps, analyze behavior patterns, and provide data-backed recommendations for continuous improvement.
  • Use dashboards, performance summaries, and insights to inform business decisions.
  • Support cross-functional communication across Digital, Marketing, IT, Operations, and Commercial teams to align initiatives and ensure clear communication.
  • Generate internal support for website experience and enhancements by aligning with Change Management and Internal Communications
  • Coordinate with external agencies and vendors to support platform development, UX enhancements, and content production.
  • Support enterprise-wide digital transformation initiatives, providing analytical inputs into strategic initiatives.
  • Document digital projects from planning through launch, ensuring timelines, requirements, and quality standards are met.
  • Identify opportunities to streamline processes, improve workflows, and increase team efficiency.
  • Maintain documentation on platform processes, content standards, and governance frameworks.
Additional Duties
  • Stay current with digital experience trends, UX best practices, platform capabilities, and accessibility standards.
  • Perform other responsibilities supporting Client’s digital strategy as needed.

Minimum Education and/or Experience
  • Bachelor’s degree in Digital Marketing, Communications, UX, Business, Information Systems, or a related field.
  • 3+ years of experience in digital experience, digital marketing, UX, or content planning.
  • Experience working with enterprise CMS platforms and customer portals.
  • Strong understanding of digital experience design, user behavior, accessibility standards, and analytics tools.
  • Experience supporting cross-functional digital initiatives or projects.
  • Familiarity with marketing automation platforms (HubSpot a plus).
  • Experience in aviation, travel, hospitality, or operationally complex environments preferred.

Additional Knowledge and Skills
  • Strong project management skills with the ability to juggle multiple priorities.
  • Excellent communication skills, able to translate technical concepts into clear, concise, business-focused recommendations.
  • High attention to detail paired with strategic thinking.
  • Ability to lead through influence and collaborate across departments.
  • Comfort analyzing data, identifying trends, and presenting insights.
  • A self-starter who thrives in fast-paced, transformational environments.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Marcus Rivera

Chief Revenue Officer

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