Business Analyst

Summary:

• Work Mode: 100% remote
• Duration: 6–12 months

Responsibilities:

• Develop working knowledge of the new servicing platform
• Assist in stabilizing workflows and tracking system-related issues
• Identify process gaps and document recommended improvements
• Perform structured data reviews and reconciliation support
• Assist with internal tracking reports and milestone monitoring
• Support exception identification and documentation under defined oversight
• Draft and maintain standard operating procedures, job aids, and workflow documentation
• Organize documentation repositories for future team on-boarding
• Capture institutional knowledge to reduce platform dependency risk
• Track transition-related deadlines and deliverables
• Maintain issue logs, risk trackers, and action-item summaries
• Support structured communication across stakeholders

Requirements:

• Strong analytical and reconciliation capabilities
• Advanced Excel proficiency (pivot tables, lookups, structured tracking)
• Exceptional organizational and documentation skills
• Ability to manage multiple deadlines and competing priorities
• Strong written communication and attention to detail
• Comfort working in regulated or compliance-driven environments

Preferred Skills:

• Minimum 3 years in mortgage servicing, financial operations, system implementation, or regulated operational environments
• Experience supporting process transitions or platform implementations preferred
• Exposure to reporting or compliance environments a plus