Specialist, Technical Services

Be Part of the IMAX Experience.

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For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world.

Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every stage.

We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging courageous thinking, we push the limits of imagination and create experiences that redefine what’s possible. Careers here are shaped with intention, achievements are shared, and people always come first.

With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to The IMAX Experience.

Come explore IMAX and create what inspires.

Ignite your future with IMAX.

About the Role:

IMAX is seeking a Technical Services Specialist to provide service, support, maintenance, and upgrades for IMAX digital projection and audio systems across the UK and Europe. Based in London and working remotely, this role plays a critical part in ensuring audiences experience the highest-quality IMAX presentation through preventative maintenance, rapid issue resolution, and exceptional customer support.

The Technical Services Specialist is responsible for maintaining theatre uptime, troubleshooting complex technical issues, and supporting customers in a fast-paced, mission-critical environment where every show matters. This position requires extensive travel, technical expertise, and a strong commitment to customer service and operational excellence.

Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio equipment through on-site visits and remote support

• Contribute to maintaining target uptime across IMAX theatres through proactive servicing and rapid response to technical issues

• Handle and maintain sophisticated, high-value projection and audio systems in a critical “show must go on” environment

• Plan, schedule, and execute service visits, including hardware and software installations

• Diagnose and resolve equipment failures to minimize downtime and prevent lost shows

• Respond to customer alerts, emails, and phone calls within established service-level expectations

• Prepare and deliver detailed service reports following customer visits

• Maintain accurate service records and complete reporting activities through CRM systems and internal databases

• Track replacement parts and ensure compliance with warranty return requirements

• Maintain accurate theatre information and technical records within company databases

• Support emergency service dispatches and recover systems to normal operation as quickly as possible

• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations and customer needs

Qualifications

• Two to four years of post-secondary education in Engineering, Electronics, Computer Technology, or a related field, or an equivalent combination of education, technical training, and relevant experience

• Strong knowledge of electrical systems, electronics, and technical troubleshooting

• Experience using specialized test equipment, including multimeters, oscilloscopes, and audio testing tools

• Ability to read and interpret electrical schematics and technical documentation

• Experience repairing electronics, computers, or technical equipment, including proper anti-static handling procedures

• Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment

• Strong problem-solving and analytical skills with the ability to troubleshoot complex issues efficiently under pressure

• Excellent customer service, interpersonal, and communication skills

• Ability to prioritize tasks and manage maintenance activities around customer operational requirements

• Experience with Microsoft Office Suite, Outlook, and common PC hardware and software applications

• Basic networking knowledge, including IP addressing, connectivity testing, and network communications

• Working knowledge of FTP protocols, Telnet, and related utilities

• Valid driver's license and passport with the ability to travel internationally

Nice to Haves

• Experience supporting commercial cinema, projection, audiovisual, or entertainment technology systems

• Background in technical service support, help desk operations, repair bench services, or network support

• Experience with Windows operating systems, network monitoring, and troubleshooting

• Understanding of Microsoft Windows registry and advanced system diagnostics

• Knowledge of cinema presentation systems, including image and sound technologies

• Additional language skills beyond English

• Experience working in customer-facing field service environments

• Ability to work independently while managing a geographically dispersed service territory

Physical Requirements

• Ability to lift and carry up to 50 lbs.

• Ability to work at heights safely

• Ability to sit, stand, bend, and reach for extended periods as required

• Ability to work evenings, weekends, holidays, and on-call schedules when needed

Working Conditions

• Service work is frequently performed outside of normal business hours to minimize disruption to theatre operations

• Remote/home-based role with significant time spent in theatres and customer locations

• Fast-paced environment requiring responsiveness to urgent technical issues and operational priorities

Position Status:

This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs.

Hiring Range :

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.

For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

In accordance with Ontario’s pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).​

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.​