Moodle Support Specialist

Overview/ Job Responsibilities:

We are looking for an eager and detail-oriented Moodle Support Specialist to support our Learning Management System (LMS) operations. This role is perfect for someone with a strong interest in technical support, problem solving, and learning new skills. The successful candidate will assist with troubleshooting, managing the ticket queue, escalating complex issues, and performing routine health checks under the guidance of senior team members.

 

Responsibilities

• Investigate and resolve common user issues such as registration, course enrollment problems, and basic configuration errors.
• Document and escalate complex issues to Moodle engineers and project manager, providing clear and accurate details.
• Monitor ServiceNow tickets, assign priorities, and ensure updates are logged regularly.
• Provide timely and professional updates to users, follow up to confirm resolution, and maintain a positive support experience.
• Assist in developing and updating SOPs and knowledge base articles for common issues and workflows.
• Perform and document daily LMS health checks (e.g., login functionality, key course access, basic system performance).
• Continuously develop LMS support skills by shadowing senior team members.

This is a full-time position.

Minimum Qualifications:

• Bachelor’s degree and 4 years of experience.

• Familiarity with any ticketing system (ServiceNow experience a plus).

• Basic understanding of web applications and willingness to learn Moodle administration.

• Strong communication and customer service skills.

• Ability to follow step-by-step SOPs and document work accurately.

• Detail-oriented, reliable, and eager to learn.

• Must be eligible to obtain a Department of Homeland Security EOD clearance ( Requirements 1. US Citizenship, 2. Favorable Background Investigation) 

Desired Qualifications:

Clearance Preference:

• DHS EOD - 1st priority
• Any DHS badge + DoD Top Secret or Secret - 2nd choice
• DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)

About Us:

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.

 

Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal  Connect, Referrals & Inquiries? Email the team: careers@entarian.com

 

Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.