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Presales Consultant - UK

ANYWHERE365®

Role overview

Responsibilities

  • Identify and design solutions to meet clients' technical requirements, leading workshops to scope and architect fit-for-purpose implementations
  • Provide expert technical guidance and support throughout all stages of the presales process
  • Conduct pre-sales product demonstrations showcasing our dialogue software capabilities
  • Evaluate and deliver proof of concepts for both prospective and existing customers

Key facts

Hard skills

Technical Sales Dialog Programming Internal Documentation

Other skills

  • Collaboration
  • Problem Solving

About the company

ANYWHERE365® logo

ANYWHERE365®

Customer Experience & Contact Centers

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading Dialogue Management solution, native to Microsoft Teams. Our Dialogue Cloud is - the preferred Dialogue Management platform for 1800+ global enterprises, like Toyota, Philips and DHL - recognized by Gartner and - the world’s first Microsoft certified Contact Center for Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents work from a single pane of glass. Not having to switch between different point solutions, will result in a faster call handling, saving costly time and over-delivering to the customer’s expectation. Supervisors can measure agent performance, and benchmark them against peers. But just tracking agent performance won’t cut it. Anyone in your business can become the contact center. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. Run the Anywhere365 Dialogue Cloud on a private or public cloud or as-a-service. Anywhere365 is highly scalable, extremely flexible implementation and ready for future business requirements without significant additional overhead. Request your demo!

Company details

Company typeSME
IndustryCustomer Experience & Contact Centers
Company size201 - 500

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Job description

About AnywhereNow

AnywhereNow is a leading global UCaaS provider with 240+ employees across 22 countries, specializing in AI-powered customer engagement solutions. Following recent strategic acquisitions including Deepdesk (AI customer support), and Tendfor we're expanding our capabilities in dialogue software and intelligent contact center solutions. As a Microsoft partner, we deliver innovative communication platforms that transform how businesses connect with their customers.

About the role

We're seeking an ambitious Presales Consultant based in the UK to support our expanding client base and drive technical sales excellence across our dialogue software portfolio. This is a pivotal role within AnywhereNow's global Sales Team, offering an exciting opportunity for a tech-savvy professional ready to take on an international sales challenge.

As our Presales Consultant, you'll bridge the gap between client requirements and technical solutions, playing a crucial role in converting prospects into satisfied customers through expert demonstration, consultation, and proof of concept delivery.

Key Responsibilities:

Solution Design & Technical Consultancy

• Identify and design solutions to meet clients' technical requirements, leading workshops to scope and architect fit-for-purpose implementations

• Provide expert technical guidance and support throughout all stages of the presales process

• Conduct pre-sales product demonstrations showcasing our dialogue software capabilities

• Evaluate and deliver proof of concepts for both prospective and existing customers

Sales Enablement:

• Support RFP and tender responses with technical expertise and documentation

• Create and deliver compelling technical and product presentations to internal and external stakeholders

• Collaborate closely with the Sales Team to qualify opportunities and progress deals

Process Improvement & Documentation:

• Proactively identify opportunities to enhance presales processes and team efficiency

• Maintain and improve technical documentation and knowledge resources

• Support the Professional Services team by providing clear technical requirements for solution implementation

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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