CRM Analyst

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

We are looking for a CRM Analyst to drive and elevate our analytical expertise within the CRM domain. In this role, you will support key strategic initiatives aimed at user retention, optimizing communication channels, and boosting the overall efficiency of our CRM activities.

This position is ideal for someone who loves diving deep into data, uncovering actionable insights, evaluating CRM mechanics, and actively fostering a data-driven decision-making culture across the team.

Hard Skills & Qualifications

• Experience: 3–5+ years of proven experience in data analytics, specifically within CRM, Marketing, or Product environments.

• SQL Mastery: Advanced proficiency in SQL for extracting, manipulating, and analyzing complex datasets.

• BI Tools: Hands-on experience building and maintaining dashboards using BI platforms (such as Power BI, Tableau, Looker, or Metabase).

• Customer Analytics: Solid track record in analyzing user behavior, customer journeys, and key product metrics.

• CRM Metrics: Deep understanding of CRM performance, user engagement, and retention indicators ($Retention\ Rate$, $Churn$, $LTV$, $Cohort\ Analysis$).

• Big Data: Experience working comfortably with large-scale, high-volume datasets.

• Experimentation: Strong grasp of statistical methods and best practices for setting up, executing, and evaluating A/B tests.

• Business Acumen: Ability to translate complex data into clear, actionable business recommendations.
  
  Mindset:

  • Exceptional systematic and analytical thinking to break down complex issues.

  • High level of independence, responsibility, and ability to thrive with ambiguous or loosely defined tasks.

  • A self-starter attitude with a strong sense of initiative and sharp attention to detail.

  • Excellent presentation and storytelling skills—you can confidently pitch your findings and back up your recommendations with data.

  • Focused on the "why" behind the data, always aiming to drive tangible business value and impact.

    
    What You Will Achieve:

  • Key Expert Status: Become a core analytical cornerstone and go-to expert for the entire CRM direction.

  • Data-Driven Impact: Work with massive data volumes where your insights directly shape and steer real-world business decisions.

  • Freedom to Innovate: Enjoy a high degree of autonomy to introduce automation, AI-driven solutions, and cutting-edge analytical frameworks.

  • Strategic Growth: Play an active role in scaling one of the company's most vital, strategic growth vectors.

  • Visible Results: See the direct impact of your day-to-day work reflected in improved retention, higher engagement, and core business metrics.

  • Professional Evolution: Collaborate within a mature, high-performing analytics team with vast opportunities for further career and leadership growth.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.